Delivery Terms & Conditions

Delivery :
For in stock items we aim to deliver on a next working day delivery for orders placed before 12pm (UK Mainland). Our standard shipping charge is £5.50 per order up to an order value of £60.00, though additional remote area charges may apply. Orders over £60.00 are delivered FREE to the U.K mainland, excluding :
- Remote Areas
- Certain Furniture Items
- Larger items

Those items excluded from our free delivery service will be subject to a shipping charge based on location and the size of the order.

We ship with DPD and, for larger items, TNT or a specialist delivery service. Where a first and second delivery has been attempted, and failed, a standard delivery charge of £5.50 will be payable for each subsequent delivery attempt for UK deliveries. This is why It is imperative that you are able to arrange to be available to receive the goods. If a notice has been left or instructed for items to be left with a neighbour or placed somewhere which is not secure, this is entirely at the customers own risk and Utility will not be responsible if the item is not where instructed when delivery has taken place. If an attempted delivery is made, and failed, and the items are returned to us the full cost of delivery will be re-charged to cover our dispatch and return costs.

Click and Collect :
We offer click and collect for gift items to our Liverpool One, Bold Street and King's Cross Stores gift stores. We are unable to offer this for large/furniture/lighting items to these locations due to storage restrictions and we will advise of any anomalies on placing of the order. We can offer click and collect on all items to our Bold Street furniture store. If you are unsure in any way if a product qualifies please contact us in the first instance. All click and collect orders are charged a nominal £2.00 administration fee. This is non refundable on returned items.

Outside the UK :
We ship outside the UK and this is charged at cost based on size of the items required and location. These will be confirmed at the time of order/country of shipping is selected. Stock items are normally dispatched the same day and will be delivered within 1-3 working days if DPD courier is used, depending on location. Some smaller items will be sent via Royal Mail to overseas locations where DPD do not cover the delivery area or TNT charge for these areas at a higher rate.

Out of Stock/Special Order Items :
We will advise you by e-mail on the progress of your order and the likely delivery date. Delivery will be arranged prior to dispatch.

General Conditions :

  • All deliveries must be signed for and any damages, wrong deliveries and shortages notified to us within 24 hours of receipt or, if delivered by TNT, on the same day of deliveryIt is imperative you sign for all items as "goods unchecked" as simply signing for the goods on the couriers manifest will be deemed by them to be received in perfect condition and therefore negate any claim for loss or damage whatsoever. It is the customer's responsibility to do this. It is essential all packaging is retained in these circumstances otherwise this will negate any action we can take to remedy the situation. Any items not received must be advised within 1 day of the dispatch confirmation e-mail in order that this can be investigated. We can't be responsible for any non delivered items after this time or failure to advise us accordingly. Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order/paid for the goods or the incorrect address details have been supplied.
  • Delivery will take place during normal business hours Monday to Friday and whilst we advise delivery details this maybe subject to change due to circumstances affecting our nominated courier service. Weekend deliveries can be arranged but these will be charged at the couriers cost over and above the standard delivery charge and we will advise of this if requested.
  • Delivery is made to ground floor level only. Customers must make their own arrangements for delivery to floor levels beyond or below ground floor level.
  • Delivery to a work address can also be arranged but this must be specified at the time of order and be signed for by the purchaser.

Deliveries outside the E.U Tax Area
For purchases made and delivered outside the E.U tax area the UK Vat rate (currently 20%) will be deducted during the checkout process. However, the purchaser is responsible for all their country’s local/national taxes due and any costs incurred pre-delivery. They should contact their local tax office to ensure they are happy with any taxes they may incur as Utility will not be responsible for any tax charged or cost incurred or in the event of goods being returned due to non payment of tax. In such circumstances customers are responsible for any costs Utility incurs.