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For in stock items we aim to deliver on a next working day delivery for orders placed before 12pm (UK Mainland). This excludes greeting cards and small items which are sent by first class post. This is an unguaranteed service. Our standard shipping charge for non-small items is £5.50 per order up to an order value of £50.00, though additional remote area charges will apply. Small items such as greetings cards are charged at £1.50. Orders over £50.00 are delivered FREE to the U.K mainland, excluding:
These items will be subject to a shipping charge based on location and the size of the order. We choose the best shipping method based on your location, size and weight of order and advise you when we arrange dispatch of goods from our warehouse. If you wish to select an alternative method to suit your own circumstance (subject to availability) this maybe subject to an additional charge which is arranged when your order is in stock and ready for delivery.
Please note the different delivery services offered are subject to our couriers own terms and conditions as follows:
Items are sent by First Class post only. Please note this is not a guaranteed service and we are unable to claim in the event of loss/ non delivery.This service ONLY relates to greeting cards, low value and small gift items which will not fit in a small envelope/ through a letterbox.
We offer click and collect for gift items only to our Liverpool One and Bold Street stores. We are unable to offer this for large/furniture/lighting items to these locations due to storage restrictions and we will advise of any anomalies on placing of the order. We can offer click and collect on all items to our Bold Street furniture store. If you are unsure in any way if a product qualifies please contact us in the first instance. All click and collect orders are charged a nominal £2.00 administration fee. This is non refundable on returned items.
Outside the UK :We ship outside the UK and this is charged at cost based on size of the items required and location. These will be confirmed at the time of order/country of shipping is selected. Stock items are normally dispatched the same day and will be delivered within 1-3 working days if DPD courier is used, depending on location. Some smaller items will be sent via Royal Mail to overseas locations where DPD do not cover the delivery area or TNT/ associated partners charge for these areas at a higher rate.
Out of Stock/Special Order Items:We will advise you by e-mail on the progress of your order and the likely delivery date. Delivery will be arranged prior to dispatch. Delivery details are indicated on each product's page. Please note these are indicitave dates but we remain at the mercy of the manufacturer. We will keep you updated on progress of your order but we can offer no compensation/ consequential loss for deliveries nor falling within the indicated delivery dates/ lead times.
For purchases made and delivered outside the E.U tax area the UK Vat rate (currently 20%) will be deducted during the checkout process. However, the purchaser is responsible for all their country’s local/national taxes due and any costs incurred pre-delivery. They should contact their local tax office to ensure they are happy with any taxes they may incur as Utility will not be responsible for any tax charged or cost incurred or in the event of goods being returned due to non payment of tax. In such circumstances customers are responsible for any costs Utility incurs.
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*Terms and conditions apply.