For in stock items we aim to deliver on a next working day delivery for orders placed before 12pm (UK Mainland). This excludes greeting cards and small items which are sent by first class post. This is an unguaranteed service. Our standard shipping charge for non-small items is £5.50 per order up to an order value of £50.00, though additional remote area charges will apply. Small items such as greetings cards are charged at £1.50.
The items below will be subject to a shipping charge based on location and the size of the order. We choose the best shipping method based on your location, size and weight of order and advise you when we arrange dispatch of goods from our warehouse. If you wish to select an alternative method to suit your own circumstance (subject to availability) this maybe subject to an additional charge which is arranged when your order is in stock and ready for delivery.
Please note the different delivery services offered are subject to our couriers own terms and conditions as follows:
Items are sent by First Class post only. Please note this is not a guaranteed service and we are unable to claim in the event of loss/ non delivery.This service ONLY relates to greeting cards, low value and small gift items which will not fit in a small envelope/ through a letterbox.
We offer click and collect for gift items only to our Liverpool One and Bold Street stores. We are unable to offer this for large/furniture/lighting items to these locations due to storage restrictions and we will advise of any anomalies on placing of the order. We can offer click and collect on all items to our Bold Street furniture store. If you are unsure in any way if a product qualifies please contact us in the first instance. All click and collect orders are charged a nominal £2.00 administration fee. This is non refundable on returned items.
Outside the UK :
We ship outside the UK and this is charged at cost based on size of the items required and location. These will be confirmed at the time of order/country of shipping is selected. Stock items are normally dispatched the same day and will be delivered within 1-3 working days if DPD courier is used, depending on location. Some smaller items will be sent via Royal Mail to overseas locations where DPD do not cover the delivery area or TNT/ associated partners charge for these areas at a higher rate.
Out of Stock/Special Order Items:
We will advise you by e-mail on the progress of your order and the likely delivery date. Delivery will be arranged prior to dispatch. Delivery details are indicated on each product's page. Please note these are indicitave dates but we remain at the mercy of the manufacturer. We will keep you updated on progress of your order but we can offer no compensation/ consequential loss for deliveries nor falling within the indicated delivery dates/ lead times.
For purchases made and delivered outside the E.U tax area the UK Vat rate (currently 20%) will be deducted during the checkout process. However, the purchaser is responsible for all their country’s local/national taxes due and any costs incurred pre-delivery. They should contact their local tax office to ensure they are happy with any taxes they may incur as Utility will not be responsible for any tax charged or cost incurred or in the event of goods being returned due to non payment of tax. In such circumstances customers are responsible for any costs Utility incurs.
"Many thanks Amy for all your help and speed. Great customer service!"
I really appreciate the support on this replacement... Fantastic customer service and I will be returning for future purchases.
I just wanted to thank you very much for all your help - it was a pleasure dealing with you and your service has been excellent.
I am very impressed by the efficiency of your service and your excellent returns policy. It is so pleasant to deal with such a customer focused website.
Thank you, the delivery went smoothly and the stools have been unpacked and checked - all good! We are really happy with them, fantastic product.
I have rarely experienced such excellent quality advice, support and reliability. Your staff communicate effectively and helpfully. I am a truly satisfied customer. I love my String Shelving and I will not hesitate to return to Utility for my next purchase. Thank you!
Thank you so much our order arrived safely yesterday beautifully packaged.
I wanted to say thank you for a brilliant service. You have saved me a great deal of hassle.
Thanks for being so incredibly efficient.
I wanted to send a little note to say a big Thank You to you! I really appreciate all your help and assurance.
What a wonderful service I've received from everyone at Utility. Helpful, friendly and very efficient - thank you so much.
Thank you for your help on this Julie. Everything has gone very smoothly as a result of your help and it is appreciated given the sensitive nature of the project – this is a massive moment for our client and they are very happy!
Many thanks for the speedy resolution of the issue. The process went as I would have wished and your colleagues have been very quick to respond to all queries - it couldn't have gone better! Thank you!
Your customer service has been fantastic. I'm seriously impressed. Really pleased to be able to place the bigger order and make your time worthwhile. I think I need to send you a medal!
My wife and I have had multiple orders from you and are now well known to DPD; they have special arrangements with us to ensure safe delivery. Thank you once again for all the care and attentiveness that you have shown.
Just had my Kartell glossy table delivered. Absolutely thrilled. Your delivery men were a delight, courteous & friendly.
Thanks for your help today on the live chat - great service!
Thanks so much to Amy and Grace for sorting out my price match. The customer service from Utility Design has been great every time I've shopped. Keep it up!
The bench arrived and even though it was a tough wait, we are thrilled! Many thanks to you and everyone who helped us and your patience.
This is without a doubt one of the most helpful sites I've ever visited. Thank you very much!
"Your services have been so superb and faultless, cant thank you enough!"
You have been so helpful, I really appreciate it. The level of service and knowledge is unusual.