Due to the COVID-19 pandemic, some of our Italian brands are experiencing delays in production and shipping on certain products. Please be aware that this may affect order times. If you'd like clarification on specific products or brands please feel free to email us at firstname.lastname@example.org
We have been working closely with our delivery partners DPD, TNT and Palletways, who likewise have been working hard to ensure the safety of their teams. For customers self-isolating, instructions can be left directly with DPD (or via email at email@example.com for other couriers) should you wish us to leave your delivery in a safe place.
If you have any queries or would like more specific information on your chosen products, please contact our Customer Care Team over the phone on 0151 494 9412, over email at firstname.lastname@example.org or via Live Chat (currently open between 1pm - 2pm daily. The Utility Sales Team are available Monday to Friday (excluding public holidays), 9am to5 pm (GMT).
For in-stock items, we aim to deliver on a next working day delivery for orders placed before 12pm (UK Mainland). This excludes greeting cards and small items which are sent by first class post. This is an unguaranteed service.
Our standard shipping charge for non-small items is £5.50 per order up to an order value of £50.00, though additional remote area charges will apply. Small items such as greetings cards are charged at £1.50.
The items below will be subject to a shipping charge based on location and the size of the order. We choose the best shipping method based on your location, size and weight of the order and advise you when we arrange dispatch of goods from our warehouse. If you wish to select an alternative method to suit your own circumstance (subject to availability) this may be subject to an additional charge which is arranged when your order is in stock and ready for delivery.
Please note the different delivery services offered are subject to our courier's own terms and conditions as follows:
Items are sent by First Class post only. Please note this is not a guaranteed service and we are unable to claim in the event of loss/non-delivery. This service ONLY relates to greeting cards, low value and small gift items which will not fit in a small envelope/ through a letterbox.
We offer a click and collect service for gift items only to our Liverpool One and Bold Street stores. We are unable to offer this for large/furniture/lighting items to these locations due to storage restrictions and we will advise of any anomalies on placing of the order. We can offer click and collect on all items to our Bold Street furniture store. If you are unsure in any way if a product qualifies please contact us in the first instance. All click and collect orders are charged a nominal £2.00 administration fee. This is non-refundable on returned items.
Outside the UK :
We ship outside the UK and this is charged at cost based on the size of the items required and location. These will be confirmed at the time of order/country of shipping is selected. Stock items are normally dispatched the same day and will be delivered within 1-3 working days if DPD courier is used, depending on location. Some smaller items will be sent via Royal Mail to overseas locations where DPD do not cover the delivery area or TNT/ associated partners charge for these areas at a higher rate.
Out of Stock/Special Order Items:
We will advise you by e-mail on the progress of your order and the likely delivery date. Delivery will be arranged prior to dispatch. Delivery details are indicated on each product's page. Please note these are indicative dates but we remain at the mercy of the manufacturer. We will keep you updated on the progress of your order but we can offer no compensation/ consequential loss for deliveries nor falling within the indicated delivery dates/ lead times.
For purchases made and delivered outside the E.U tax area, the UK Vat rate (currently 20%) will be deducted during the checkout process. However, the purchaser is responsible for all their country’s local/national taxes due and any costs incurred pre-delivery. They should contact their local tax office to ensure they are happy with any taxes they may incur as Utility will not be responsible for any tax charged or cost incurred or in the event of goods being returned due to non-payment of tax. In such circumstances, customers are responsible for any costs Utility incurs.
I have rarely experienced such excellent quality advice, support and reliability. Your staff communicate effectively and helpfully. I am a truly satisfied customer. I love my String Shelving and I will not hesitate to return to Utility for my next purchase. Thank you!
Your customer service has been fantastic. I'm seriously impressed. Really pleased to be able to place the bigger order and make your time worthwhile. I think I need to send you a medal!
I just wanted to express my thanks again for your great customer service. I ordered my items less than 24 hours ago and I’ve amended my order- yet I still have my order here with me now. You went out of your way to deliver my order and I’m very grateful. I wish more places had people like you :-)
Thanks so much for your extraordinary service. -
Thanks again for such amazing customer service - I have honestly been so impressed by everything! Thank you for doing such a wonderful job
Excellent customer service and immediate response to enquiry (live chat). Very happy every time used Utility both online and on high street.
I couldn't be happier with the custom made sofa bought through the online store. It is perfect and made all the more enjoyable by buying it through the guys at utility. Ben and Paul who delivered the sofa were amazing, kind and really helpful in a difficult situation (of course the lift broke when I was getting something delivered). Would highly recommend!
Just wanted to message and say that I'm a big fan of the Utility Stores and the types of products you guys sell. I work close by to the Manchester store at University Green, so I'm popping in a fair bit generally for cards, gifts, etc. I just nipped in again this afternoon about one product I'd bought earlier and the staff were super helpful and attentive. It made it really easy, and I was in and out in no time.
Just wanted to drop you guys a quick note to say how happy I am with the service I have had. Especially the two guys who delivered/carried into an awkward space/built/then took away the packaging, not to mention then gave me a lift into town. Thank you. Plus the sofa looks amazing. I will definitely be using you guys more in the future and will highly recommend you to anyone who will listen.
Thank you for all your help and customer service, the Eames Lounge Chair arrived yesterday and I love it.
Comment: I just wanted to say that Esther on the checkout in the L1 store made my day today she was so friendly