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All About Us

We opened our first store in Liverpool in November 1999 with an experimental range of products from both independent designers and larger brands. Over the years we have expanded from our original store to two larger stores, both on Bold Street, with two separate formats. Our larger store (No. 60) is our interiors store where you will find the city’s very best range of contemporary, designer furniture, lighting and home accessories from all the leading manufacturers. 

Our smaller Bold Street store is our Gift Boutique (Number 86) where you’ll find a gorgeous, inspirational range of cool greetings cards, jewellery, watches and treats - for giving and indulging yourself! July 2010 saw the opening of our Liverpool One Gift Boutique in the North West's premier shopping destination - Liverpool One. This was joined in March 2019 with our Manchester Oxford Road branch - showcasing our new store design and format

Our online store – utilitydesign.co.uk - was launched in January 2004 to offer our products to a wider audience and to customers who can’t shop with us because they live outside Liverpool. 

Our extensive product ranges include such brands for designer furniture, lighting and accessories as Kartell, Vitra, E15, Carl Hansen, Fritz Hansen, Hay, Flos Lighting, Foscarini Lighting, Artemide Lighting, Bestlite Lighting, Moooi, Muuto, Swedese, Lightyears, String Shelving, Softline, Tom Dixon, Magis, Umbra, Zeitraum and many many others. As a business we prefer to work with and in partnership with the select few and do it well. That said, because we are dealers for many of the world’s leading furniture brands we are able to source a huge range of products. Just ask and we’ll do our best. We will also be price competitive. 

‘Utility Contract’ is our project service for architects, interior designers and specifiers to purchase furniture, lighting and accessory packages for new build and refurbishment projects. Commissions include projects with Radisson Hotels, Lolas Cupcakes, 3 Mobile, Shell and Urban Splash as well as furniture and lighting for many bars, restaurants and private individuals. Please telephone 0151 494 9412 and ask to speak with our contract manager Julie Valentine for further details. 

Thank you for taking the time to look at our website. We hope you have an enjoyable browsing experience but if we can be of any help just ask. We’d also love to hear any feedback from you – good and bad!

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Thank You Messages

I have rarely experienced such excellent quality advice, support and reliability. Your staff communicate effectively and helpfully. I am a truly satisfied customer. I love my String Shelving and I will not hesitate to return to Utility for my next purchase. Thank you!

Oct 24th 2019 | Sarah

Your customer service has been fantastic. I'm seriously impressed. Really pleased to be able to place the bigger order and make your time worthwhile. I think I need to send you a medal!

May 19th 2019 | Jason

I just wanted to express my thanks again for your great customer service. I ordered my items less than 24 hours ago and I’ve amended my order- yet I still have my order here with me now. You went out of your way to deliver my order and I’m very grateful. I wish more places had people like you :-)

May 14th 2019 | Louise

Thanks so much for your extraordinary service. -

Jun 19th 2019 | Maria (US)

Thanks again for such amazing customer service - I have honestly been so impressed by everything! Thank you for doing such a wonderful job

Jun 19th 2019 | Amber

Excellent customer service and immediate response to enquiry (live chat). Very happy every time used Utility both online and on high street.

Jun 28th 2019 | Jo

I couldn't be happier with the custom made sofa bought through the online store. It is perfect and made all the more enjoyable by buying it through the guys at utility. Ben and Paul who delivered the sofa were amazing, kind and really helpful in a difficult situation (of course the lift broke when I was getting something delivered). Would highly recommend!

Aug 13th 2019 | Holly

Just wanted to message and say that I'm a big fan of the Utility Stores and the types of products you guys sell. I work close by to the Manchester store at University Green, so I'm popping in a fair bit generally for cards, gifts, etc. I just nipped in again this afternoon about one product I'd bought earlier and the staff were super helpful and attentive. It made it really easy, and I was in and out in no time.

Aug 13th 2019 | Richard

Just wanted to drop you guys a quick note to say how happy I am with the service I have had. Especially the two guys who delivered/carried into an awkward space/built/then took away the packaging, not to mention then gave me a lift into town. Thank you. Plus the sofa looks amazing. I will definitely be using you guys more in the future and will highly recommend you to anyone who will listen.

Sep 13th 2019 | Luke

Thank you for all your help and customer service, the Eames Lounge Chair arrived yesterday and I love it.

Nov 1st 2019 | Ross

Comment: I just wanted to say that Esther on the checkout in the L1 store made my day today she was so friendly

Dec 9th 2019 | Katy