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All About Us

We opened our first store in Liverpool in November 1999 with an experimental range of products from both independent designers and larger brands. Over the years we have expanded from our original store to two larger stores, both on Bold Street - with two separate formats. Our larger store (No. 60) is our interiors store where you will find the city’s very best range of contemporary, designer furniture, lighting and home accessories from all the leading manufacturers. 

Also on Bold Street is our second store format, the Utility Gift Boutique (Number 86) where you’ll find a gorgeous, inspirational range of cool greetings cards, jewellery, watches and great items for giving..and treating yourself !!! July 2010 saw the opening of our Liverpool One Gift Boutique in the North West's premier shopping destination - Liverpool One. 

Our online store – utilitydesign.co.uk - was launched in January 2004 to offer our products to a wider audience....and to customers who can’t shop with us because they live outside Liverpool. 

Our extensive product ranges include such brands for designer furniture, lighting and accessories as Alessi, Kartell, Vitra, E15, Carl Hansen, Fritz Hansen, Hay, Flos Lighting, Foscarini Lighting, Artemide Lighting, Bestlite Lighting, Moooi, Muuto, Swedese, Lightyears, String Shelving, Softline, Tom Dixon, Magis, Mondaine, Umbra, Zeitraum and many many others. As a business we prefer to work with a select few and do it well but because we are dealers for many of the world’s leading furniture brands we are able to source a huge range of products. Just ask and we’ll do our best. We will also be price competitive. 

‘Utility Contract’ is our project service for architects, interior designers and specifiers to purchase furniture, lighting and accessory packages for new build and refurbishment projects. Commissions include projects with Radisson Hotels, Gaucho Restaurants, 3 Mobile, Shell and Urban Splash as well as furniture and lighting for many bars, restaurants and private individuals. Please telephone 0151 494 9412 and ask to speak with our contract manager Julie Valentine for further details. 

Thank you for taking the time to look at our website. We hope you have an enjoyable browsing experience but if we can be of any help just ask. We’d also love to hear any feedback from you – good and bad!

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Thank You Messages

"Many thanks Amy for all your help and speed. Great customer service!"

May 25th 2018 | Alice

I really appreciate the support on this replacement... Fantastic customer service and I will be returning for future purchases.

Feb 6th 2018 | Ben

I just wanted to thank you very much for all your help - it was a pleasure dealing with you and your service has been excellent.

Jun 7th 2018 | Niall

I am very impressed by the efficiency of your service and your excellent returns policy. It is so pleasant to deal with such a customer focused website.

Apr 10th 2018 | Sara

Thank you, the delivery went smoothly and the stools have been unpacked and checked - all good! We are really happy with them, fantastic product.

Dec 21st 2016 | Peter

I have rarely experienced such excellent quality advice, support and reliability. Your staff communicate effectively and helpfully. I am a truly satisfied customer. I love my String Shelving and I will not hesitate to return to Utility for my next purchase. Thank you!

Oct 24th 2015 | Sarah

Thank you so much our order arrived safely yesterday beautifully packaged.

Mar 27th 2017 | Simon

I wanted to say thank you for a brilliant service. You have saved me a great deal of hassle.

Dec 18th 2016 | Mia

Thanks for being so incredibly efficient.

Oct 4th 2016 | Fiona

I wanted to send a little note to say a big Thank You to you! I really appreciate all your help and assurance.

Jul 23rd 2016 | Joy

What a wonderful service I've received from everyone at Utility. Helpful, friendly and very efficient - thank you so much.

May 20th 2018 | Cliff

Thank you for your help on this Julie. Everything has gone very smoothly as a result of your help and it is appreciated given the sensitive nature of the project – this is a massive moment for our client and they are very happy!

Jun 6th 2018 | Interior Architecture Firm

Many thanks for the speedy resolution of the issue. The process went as I would have wished and your colleagues have been very quick to respond to all queries - it couldn't have gone better! Thank you!

Jun 1st 2018 | Jemima

Your customer service has been fantastic. I'm seriously impressed. Really pleased to be able to place the bigger order and make your time worthwhile. I think I need to send you a medal!

May 23rd 2018 | Jason

My wife and I have had multiple orders from you and are now well known to DPD; they have special arrangements with us to ensure safe delivery. Thank you once again for all the care and attentiveness that you have shown.

Jun 4th 2018 | James

Just had my Kartell glossy table delivered. Absolutely thrilled. Your delivery men were a delight, courteous & friendly.

Jun 15th 2018 | Cassie

Thanks for your help today on the live chat - great service!

Jun 26th 2018 | George

Thanks so much to Amy and Grace for sorting out my price match. The customer service from Utility Design has been great every time I've shopped. Keep it up!

Jul 3rd 2018 | Leah