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Privacy Policy

Privacy Policy

1.     General Information 

This privacy notice sets out the ways in which Utility Retail Limited, company number 03840139, (Utility) collects, processes and shares your personal data. 

2.     What information is collected through our website?

Utility may collect, process and use the following information you provide during the online order process, when you are on our website and when you sign up for our newsletter online:

  • name;
  • address;
  • email address;
  • telephone number;
  • your payment card information;
  • browsing data, including pages you look at on our website, your URL and your IP address;
  • your date of birth;
  • your gender; and
  • your purchase history.

 3.     What information is collected in-store?

(i) If you register to use the wi-fi at one of our stores (Store Wi-fi), we may (through Korubu Limited) collect and process personal data which you provide during the sign-up process, including:

  • name;
  • email address;
  • telephone number; and
  • other information you provide during the sign-up process.

(ii) We may also collect other information that you provide when you purchase products at one of our stores, for example when you make a purchase (including using the ‘Liverpool Pound’) or if you provide other information in-store, including:

  • name;
  • address;
  • email address;
  • telephone number;
  • your payment card information;
  • your date of birth;
  • your gender; and
  • your purchase history.

 4.     What is your data used for?

 Utility processes your personal data in the following ways, and on the following legal bases:

  • Your name and email address for the purposes of sending you our newsletter. Utility will only do this if you have given your consent to being provided with the newsletter. You may opt-out of the newsletter at any time by contacting info@utilitydesign.co.uk or by changing your preferences.
  • To carry out Utility’s obligations arising from any contracts entered into between Utility and you, for example to create and operate your Utility account, to process and deliver any orders you make (including payment), and to confirm and keep you up to date with such orders.
  • To enhance your experience of the Utility website, we do this as it is in our legitimate interest to ensure that you receive the best experience possible when you shop with us.
  • To send you a confirmation email or text message to verify and confirm your access to the Store Wi-fi, and to provide you with access to such Store Wi-fi. Utility does this on the basis that:To enhance your experience of the Store Wi-fi and to help Utility respond better to your individual needs. Utility does this on the basis that it is necessary in Utility’s legitimate interest to ensure that the Store Wi-fi is being provided in the best possible way.
    • it is in Utility’s legitimate interest to verify your details to ensure that the Store Wi-fi is only accessed by genuine customers; and
    • it is necessary for the performance of Utility’s contract with you so that it can connect you to the Store Wi-fi.
  • Any other purposes where we have obtained your consent to do so.

We may use your information in an anonymised and/or aggregated manner in order to analyse the data so that we can enhance our IT systems or website and carry out research. We may share this anonymised and/or aggregated data with third parties, but you will not be identifiable from any such data.

Utility may review your personal data if it has reason to believe that the Store Wi-fi has been used inappropriately, unlawfully or illegally. Utility do this on the basis that it is necessary in its legitimate interest to ensure that the Store Wi-fi is being used appropriately, lawfully and legally.

 5.     Disclosing information to third parties

Utility will share your personal data with Korubu Limited, for the purposes relating to the Store Wi-fi set out in paragraph 3 above.

Utility does not sell, trade, or otherwise transfer your personal identifiable information to outside parties other than as set out in this privacy notice.

Utility provides your personal data: 

  • to selected third party providers in order to process and deliver your orders, for example delivery companies and payment providers;
  • to selected marketing agencies, web-mailing companies and hosting companies;
  • to other companies in the same group of companies as Utility. These companies will only use your personal data in the same way as Utility can under this privacy policy; and
  • credit reference agencies or fraud prevention agencies.

Utility will not transfer your personal data outside the EEA.

Utility will disclose your personal data to third parties:

  • if Utility sells or buys any business or assets, in which case Utility will disclose your personal data to the prospective seller or buyer of such business or asset;
  • if Utility or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
  • if Utility is under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of Utility, you or any third party, and to investigate illegal activities and breaches of any agreement Utility has with you. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Utility may pass your personal data to third parties in a statistical and/or aggregated manner in order to analyse the data, Utility will always ensure that you are be identifiable from any such data.

6.     Protecting your personal data

Utility has put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, it limits access to your personal data to those employees, agents, contractors and other third parties (including Korubu) who have a business need to know and in accordance with this privacy notice. They will only process your personal data in accordance with Utility’s instructions.

Utility has put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where it is legally required to do so.

7.     Holding your personal data 

Utility will retain your data for as long as you hold an account with us, or for as long as we need to hold it in order to provide you with services or access to the Store Wi-fi, to improve, analyse and optimise our customers’ experience.

We may also retain your data for further periods where we need to do so in order comply with any legal or regulatory requirements (including keeping certain records for seven years for VAT purposes), to carry out audits, to detect and prevent fraud, to enforce contracts or to resolve any disputes.

To determine the appropriate retention period for personal data, Utility considers the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which Utility processes your personal data and whether those purposes can be achieved through other means, and the applicable legal requirements. 

8.     Your Rights

Where Utility relies on consent as the condition for processing your personal data, for example for sending you electronic direct marketing, you have the right to withdraw that consent at any time.

You have various statutory rights in relation to your personal data. In particular, you have the right to:

  • object to direct marketing communications at any time;
  • request and obtain access to your personal data;
  • rectification or erasure of your personal data, in certain circumstances;
  • object to or restrict the processing of your personal data in certain circumstances;
  • have your personal data stored in a manner in which it is portable from the environment in which it is stored by Utility to another environment; and
  • file a complaint with the Information Commissioner’s Office. 

9.     Changes to Privacy Notice

If Utility decides to change this privacy notice, any changes will be posted on this page.

This privacy notice was last modified on March 28th 2018.

10.  Contact

If you wish to contact Utility in relation to this privacy notice, including in relation to any of the rights set out in section 8 above, please contact us at info@utilitydesign.co.uk.

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Thank You Messages

"Many thanks Amy for all your help and speed. Great customer service!"

May 25th 2018 | Alice

I really appreciate the support on this replacement... Fantastic customer service and I will be returning for future purchases.

Feb 6th 2018 | Ben

I just wanted to thank you very much for all your help - it was a pleasure dealing with you and your service has been excellent.

Jun 7th 2018 | Niall

I am very impressed by the efficiency of your service and your excellent returns policy. It is so pleasant to deal with such a customer focused website.

Apr 10th 2018 | Sara

Thank you, the delivery went smoothly and the stools have been unpacked and checked - all good! We are really happy with them, fantastic product.

Dec 21st 2016 | Peter

I have rarely experienced such excellent quality advice, support and reliability. Your staff communicate effectively and helpfully. I am a truly satisfied customer. I love my String Shelving and I will not hesitate to return to Utility for my next purchase. Thank you!

Oct 24th 2015 | Sarah

Thank you so much our order arrived safely yesterday beautifully packaged.

Mar 27th 2017 | Simon

I wanted to say thank you for a brilliant service. You have saved me a great deal of hassle.

Dec 18th 2016 | Mia

Thanks for being so incredibly efficient.

Oct 4th 2016 | Fiona

I wanted to send a little note to say a big Thank You to you! I really appreciate all your help and assurance.

Jul 23rd 2016 | Joy

What a wonderful service I've received from everyone at Utility. Helpful, friendly and very efficient - thank you so much.

May 20th 2018 | Cliff

Thank you for your help on this Julie. Everything has gone very smoothly as a result of your help and it is appreciated given the sensitive nature of the project – this is a massive moment for our client and they are very happy!

Jun 6th 2018 | Interior Architecture Firm

Many thanks for the speedy resolution of the issue. The process went as I would have wished and your colleagues have been very quick to respond to all queries - it couldn't have gone better! Thank you!

Jun 1st 2018 | Jemima

Your customer service has been fantastic. I'm seriously impressed. Really pleased to be able to place the bigger order and make your time worthwhile. I think I need to send you a medal!

May 23rd 2018 | Jason

My wife and I have had multiple orders from you and are now well known to DPD; they have special arrangements with us to ensure safe delivery. Thank you once again for all the care and attentiveness that you have shown.

Jun 4th 2018 | James

Just had my Kartell glossy table delivered. Absolutely thrilled. Your delivery men were a delight, courteous & friendly.

Jun 15th 2018 | Cassie

Thanks for your help today on the live chat - great service!

Jun 26th 2018 | George

Thanks so much to Amy and Grace for sorting out my price match. The customer service from Utility Design has been great every time I've shopped. Keep it up!

Jul 3rd 2018 | Leah

The bench arrived and even though it was a tough wait, we are thrilled! Many thanks to you and everyone who helped us and your patience.

Sep 12th 2018 | Barbara & Frazer

This is without a doubt one of the most helpful sites I've ever visited. Thank you very much!

Sep 14th 2018 | Debra

"Your services have been so superb and faultless, cant thank you enough!"

Jan 18th 2019 | Chloe

You have been so helpful, I really appreciate it. The level of service and knowledge is unusual.

Jan 25th 2019 | Charles