Richard Skelton
ECommerce & Brand Director
My role is : I started Utility way back in 1999 with Kate and Dick. Over the years my role has developed from sales in our first store to launching our first website in 2003. I now oversee our website, web development, brand identity and company strategy as well as taking on ad hoc projects when they arise.
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String Shelfie
String Shelving is the ultimate in modular shelving systems. The plethora of options available make almost every String composition unique. A design classic that
If you're looking for small wall storage in the home then the compact String Pocket will be perfect (pictured left). If you want a custom String System that you can expand over time then the original String Shelving will allow for just that.
Shop the full String Shelving collection here .
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Lets work together creating beautiful spacesThank You Messages
I have rarely experienced such excellent quality advice, support and reliability. Your staff communicate effectively and helpfully. I am a truly satisfied customer. I love my String Shelving and I will not hesitate to return to Utility for my next purchase. Thank you!
Your customer service has been fantastic. I'm seriously impressed. Really pleased to be able to place the bigger order and make your time worthwhile. I think I need to send you a medal!
I just wanted to express my thanks again for your great customer service. I ordered my items less than 24 hours ago and I’ve amended my order- yet I still have my order here with me now. You went out of your way to deliver my order and I’m very grateful. I wish more places had people like you :-)
Thanks so much for your extraordinary service. -
Thanks again for such amazing customer service - I have honestly been so impressed by everything! Thank you for doing such a wonderful job
Excellent customer service and immediate response to enquiry (live chat). Very happy every time used Utility both online and on high street.
I couldn't be happier with the custom made sofa bought through the online store. It is perfect and made all the more enjoyable by buying it through the guys at utility. Ben and Paul who delivered the sofa were amazing, kind and really helpful in a difficult situation (of course the lift broke when I was getting something delivered). Would highly recommend!
Just wanted to message and say that I'm a big fan of the Utility Stores and the types of products you guys sell. I work close by to the Manchester store at University Green, so I'm popping in a fair bit generally for cards, gifts, etc. I just nipped in again this afternoon about one product I'd bought earlier and the staff were super helpful and attentive. It made it really easy, and I was in and out in no time.
Just wanted to drop you guys a quick note to say how happy I am with the service I have had. Especially the two guys who delivered/carried into an awkward space/built/then took away the packaging, not to mention then gave me a lift into town. Thank you. Plus the sofa looks amazing. I will definitely be using you guys more in the future and will highly recommend you to anyone who will listen.
Thank you for all your help and customer service, the Eames Lounge Chair arrived yesterday and I love it.
Comment: I just wanted to say that Esther on the checkout in the L1 store made my day today she was so friendly
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- Utility Retail Limited
- Dakota Business Park
- Liverpool L19 2QR
- (0151) 494 9412
- sales@utilitydesign.co.uk