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What People Have Said About Us...

What People Have Said About Us...

When people take the time to write it makes our day...here's what some have been kind enough to say...

19th November 2014 Thanks again, your customer service has been such a refreshing change compared to the mass chain stores who I am trying to replace with more wonderful stores like yourself. - Eloise

29th September 2014 It has been a pleasure ordering with Utility Design. Without a doubt I will be back for more things. - Laura C

28th September 2014 Dear Jen, I hope this email finds you well. I wanted to let you know that the stool arrived safe & sound early last week. My husband had no idea what his gift was ~ any clue he might have had that it was the stool was out the window when he saw the flat package. He was absolutely delighted when he opened it and he LOVES it. Our kitty is still rather unsure though...! But I'm sure she'll claim it as hers soon enough. It has been a pleasure ordering with Utility. Without a doubt I will be back for more things. Sincerely, L. Cain

19th September 2014 Hi Jen, Thanks very much Jen. Impressed with your customer care. Hope to do business again with you in the future. Enjoy your weekend too. - Matt

19th September 2014 Hi Jen, the chairs have arrived and are amazingly beautiful! Thank you very much, the service was incredibly quick and flawless, as usual. Please find attached a picture of the chairs complementing the table I bought from you last summer. I am very, very happy. Regards, Barbara

19th September 2014 Hi Jen, sorry for the delayed email, just a quick note to say thank you so much for your co operation and speedy service with our recent exchange of the string pocket shelf. We love it and will be ordering another very soon. Thanks again, L. Ottolangui x

19th September 2014 The chairs have arrived and are amazingly beautiful! Thank you very much, the service was incredibly quick and flawless, as usual. I am very, very happy. - Barbara

2nd September 2014 Once again I would like to compliment you on your excellent customer service - as usual Utility are an absolute pleasure to deal with. I had the option of buying this item from a large chain store but have chosen to buy from you as I am keen to support small businesses where-ever possible, and it has proved to be a good decision. - Viki Owen

21st August 2014 Hi I just wanted to say thank you for the great product, service and delivery. As an exiled Liverpudlian (in Norfolk), I love going into the store in Bold Street when I'm back in Liverpool. I'll definitely order from you again. Keep up the good work. Regards I. Holden.

6th August 2014 UtilityDesign are probably the most wonderful and helpful people I've ever dealt with. Why aren't all companies this nice?! - I. Birnie

5th August 2014 Many thanks for keeping me updated on my order. Really appreciate the excellent customer service. C.Kelly

14th July 2014 Dear Jen. Meant to email earlier to say thank you, the lights arrived exactly when you said. They are up and look fab. Won't hesitate to use you again. J.Bishop

26th June 2014 Overall been really impressed with your service. Thanks, Yvonne

26th June 2014 You're service has been very efficient and quick delivery times too - great products as well! - Selene

25th June 2014 Hi Julie, Received my order of a Lexon watch today, very fast delivery and DPD traceability is great. The watch is just we wanted for my daughter’s birthday. Very happy customer. Many thanks, Darrin.

25th June 2014 Many thanks Jen! So happy with your service, help and offering! Great website. Best, Elsa

13th June 2014 I have to compliment you on your service - first time I have used your online shop and it has been a great experience! Thanks for that too. Viki

6th June 2014 Hi Jen, thanks to you all for excellent service on the Hang It All I ordered. I was impressed to be kept up to date with the order and delivery process at all times and it arrived safely on Monday. I'm really pleased with it. Kind regards, Helen.

14th April 2014 Dear Jen, I received my order the other day and I just wanted to say a big thank you, and that I'm really impressed with your service. Your website is really easy to use, and your product selection is cool and really wide ranging, at cheaper prices than I see the same things in the shops at. My dad loved his birthday presents, and I love the little stack of greetings cards I ordered too. Email correspondence was great, and it was really safely packaged, and delivered on time by a lovely chap from DPD, who I find to be an excellent courier company. I hope to order some more bits and bobs from you soon and thank you again for your excellent service, Best Wishes Rachel

28th March, 2014 Dear Julie, I cannot thank you enough. That is fantastic news. I can honestly say that your customer service is second to none, and I will definitely be recommending you to friends, and of course shopping with you again. Thank you very much, I really appreciate your help. Regards, Anna

18th February 2014 Hi Jen. Just a quick word to say my teapot arrived today, I am just delighted with it, thanks again M. Smith

18th February, 2014 You really bring Customer Relations to the next level :-) Meanwhile in Amsterdam, the lamp hangs beautifully Thanks, Inge

14th February 2014 Package arrived!!!! Thanks so much. Very happy customer.:0) A McCormick.

12th February 2014 Hi, Just wanted to say a quick thank you for your excellent service, great (best online) price on the product I bought and super quick delivery. The item was well packaged and I could not have asked for more from a company. I will definitely be using you again. You have a great product range and are competitive on price with the free delivery service. Again, many thanks S. Wibberley :-)

21st January 2014 Just wanted to thank you for the the service I received on my order of the Eames side table. What a lovely company to deal with, would definitely recommend you and shop again. Many thanks Annabelle"

9th December 2013 Thank you very much for your excellent service, the items arrived within 18 hours of order being place, the items had been really well packed with obvious care and the chocs were an unexpected extra that brought a smile to a fraught shopper. The items themselves look great and I hope my daughter in law will enjoy them. Thanks again and best wishes for your Christmas's too. J. Foster

4th December 2013 Dear Jen, One more time thanks for everything you have done with my project with the Rar-miniature. The chair has been fetched from your store and is soon travelling to Finland to be given to the one who deserves it. Have a lovely christmas time! Kind regards T. Kunnas

3rd December 2013 Dear Julie, I'm writing this to congratulate your company with regards to your professionalism and business ethos. I wish you all the best and I shall be ordering from you again very soon. Regards N. Koumenides Cyprus

12th November, 2013 Dear Jen, A quick note to say that the order arrived today, exactly on time. I have been thoroughly impressed by the service from you guys. 1. The ordering of the item on your website was easy 2. You have kept me informed right from day one regarding the progress of the order right through to letting me know the date, time and even the name of the delivery driver !! Outstanding service, and of course, I really like the unit. I will not only be using you again, but I will also be recommending your Company to anybody looking for furniture. Best regards, Terry

11th November 2013 Dear Utility, I just thought I'd drop you a line to thank you for your first class customer service. I've been impressed at all stages of the process from the website and choice of products to the delivery info. But most of all, I loved the way that whoever wrapped the items and parcel obviously takes real pride in the presentation. It was a pleasure to open - which is unusual! I'll definitely be back and I'll be recommending you to my friends. Best regards, C. Marsh

5th September 2013 Dear Julie, just to let you know my kettle spout arrived a few minutes ago and it whistles beautifully! Thanks for your very efficient service and the excellent customer care you showed with the email below. I will certainly use you again. You may be interested to know that the item was significantly cheaper from you than from Amazon which is where I looked first. I would much rather give my business to a UK store than a massive conglomerate! KRs too, Dave

27th August 2013 Hi Julie, I just wanted to let you know the stools just arrived and I absolutely LOVE them!!!! They are so beautiful and just look how perfect they are in our new kitchen!!! J I can’t wait for the third, even if I’m equally happy we could get the first two this fast. Thank you so much again for your help in making this possible! Sunny swedish greetings Lisa

22nd August 2013 Afternoon Jen Just a quick to note to say that we received our order today and my husband is absolutely delighted with - the chair was his birthday present! I would also like to say a big thank you to you for all your help with my order and to say that it was very much appreciated. You were extremely helpful, very efficient and made the whole experience very pleasurable. Kind regards and once again, many thanks. Jane

19th August 2013 Dear Jen, I felt I just had to write and say a big THANK YOU! I received my order of Orla Kiely kitchen products today as promised and at the exact time I was told. Amazing! They are all of excellent quality and still beautifully intact due to the exceptional way they had been packaged. I have never had such a fantastic service from an online company before. Keep up the great work – I will definitely use you again and won’t hesitate to recommend you to my friends and family. May I also extend my thanks to you personally for the polite and speedy way you dealt with my query and kept me informed about my order. Great communication skills. Have a nice week. Regards, M. Chegini

16th August 2013 Dear Julie Our Hay bar stools arrived yesterday and we're very pleased with them. I just wanted to say thank you for the prompt and efficient service of Utility. The TNT tracker service was excellent and the packages arrived in very good condition. Initially I was going to order these stools within Australia; however the lead time was 13-15 weeks! I was able to get them from yourselves in almost half the time and the difference in cost including delivery and customs was minimal. I will certainly be looking at your site again, should we need anything. Thank you DP, Queensland, Australia

5th August, 2013 Fantastic thank you! No worries about the comments, I love Utility, my wife has purchased many items from you guys over the past few years. I almost went to the 'darkside' of buying this from John Lewis when in their store the other week, but obviously opted to use you guys! Far better and personal service! Keep it up! :) All the best, James

13th June, 2013 Hi Richard, Just passing by to let you know I am constantly lifting my dropped jaw at the personalized service you provide :-) Regards, Fariyal

7th June 2013 Hi Jen I just wanted to drop you a quick email to say THANK YOU :) My beautiful copy of The Secret Garden Inky Treasure & Colouring Book arrived today Wow - what great service. What has extra impressed me was the packaging - brown paper, cardboard, bubble wrap and finally tissue paper. This made my purchase feel like gift to me. Thank you so much Popping over to the website now to see what I can spot. You are in my favourites list now Take care and best wishes , Sarah

10th May, 2013 Dear Julie, Thank you, really pleased with my order and your fantastic service. Best wishes Jane

13th May, 2013 Thank you, thank you, thank you :D GOOD service!! Ingeborg

10th May 2013 Dear Julie, Thank you very much for securing the Allen key and posting it. I have been very impressed with the service you have provided even though I purchased the product a few years ago. No wonder your company has won awards, you deserve it. I hope you have a good weekend too. Regards, Fozia

3rd May, 2013 Dear Jen, I would just like to say thank you to Utility - the cake tin is at a really competitive price, my order was processed very quickly and it arrived today exactly in the time slot I was given. To compare, I am waiting for a parcel from a well known clothing retailer, business is mostly on line, it was put on a delivery van yesterday morning and has still not arrived! I will buy from you again and recommend you to my family and friends, Thanks once again. M. Byrne.

2nd May, 2013 Excellent service - thanks Jen - you enjoy the long w.e. too! K

26th April 2013 Dear Jen Many thanks – once again the service has been absolutely brilliant from your company! L Wood

24th April, 2013 Hi Julie We have received all our 11 items and we LOVE everything!! Thank you so much for all your help, the process from ordering our goods to actual arrival has been smooth and professional. All the best and I am sure to refer my friends onto you. Thank you once again Anne-Marie, South Yarra, Australia

16th April, 2013 Hi Jen, Just wanted to say thanks so much for the awesome service! My shelves were delivered today! Super fast!! Great service! Kind regards Claire

4th April, 2013 Hello Julie!... I would like say Thank to You and TNT for my Flos Fucsia 3 / Achille Castiglioni. It arrived in great condition. Have a nice time. Now I 'm very happy!... Terezinha, Brazil

3rd April, 2013 Hi Just a quick email to say once again superb service from Utility your service is second to none. Regards, Elaine

20th March, 2013 Hello Jen, Just letting you know that the May Day Flos lamp arrived safely this morning. Thank you for the efficient service. Best wishes , Margaret

18th March 2013 My replacement Alessi salt pot arrived this morning here in France. Beautifully pack - now my set is complete again. Thank You. M. Paige

1st March 2013 Hi Jen. It's very exciting to know that the shelves will be here soon. Last weekend I set up the rest of the set you sent me and I have to say both my wife and I are delighted with the quality, the look and the general feeling they have created in our living room. String is without a doubt a brilliant solution managing to deliver a robust solution and yet look very light and easy on the eye (specially the white version). Once again, thank you very much for a superb customer attention and for caring about the details. I will strongly recommend your services at any chance I have. Have a great day and a better weekend. Eduardo.

25th February 2013 Your service is impeccable - I'll shop at your place again! Cheers David

24th January 2013 We are very excited. Julie you have been such a delight to deal with, thanks for keeping me updated on a regular basis, it is so appreciative, as purchasing furniture overseas is a first for us. Thank you once again. PS: I will send you a photo of our completed room once it is all in place! Cheers A.M Cox, South Yarra, Australia

23rd January, 2013 I have bought a number of things from your company over the years and the customer service has always been exceptional. Best regards, Richard Gilbert

18th January 2013 Hi Tanja, The 'hello chicken' arrived this afternoon on time, and it's great, I'm sure my wife will like it! Just a note, to thank you for great service and getting it sent so quickly. Look forward to receiving the Vitra Eames chairs. Thanks, A. Bushell

16th January 2013 Thanks so much! Your communication has been outstanding and I'll look forward to more online shopping with you!R Alessio

3rd January, 2013 Elephant arrived just now. What a beauty! Thanks for your great service. I’m in Liverpool at the end of of January so will try and pop in to the shop. Best wishes Simon

27th December 2012 Hi Just like to thank you once again for your excellent service that's why I always look on your website 1st to see if you have what I'm looking for. Corniches are amazing luv them. Happy New Year to you all from up here in Scotland. Regards, Elaine

24th December 2012 Hello Julie. Just to let you know that the 2 chairs arrived safely this morning. They look great. We’re really pleased with them.Have a happy Christmas and New Year. Best wishes K & N Killworth

18th December 2012 Hi Julie I am so impressed by your service - thanks for all your help. It really is a pleasure to do business with you! Fiona

11th December 2012 Hello, I just wanted to say thank you so much for the fantastic service - I was kept fully informed of the progress of my delivery and it only took two days to arrive. I will certainly be recommending you to friends and family. Absolutely superb! With best wishes for Christmas and New Year. A.Vance x

4th December, 2012 I've just received my Christmas order and I have to say your service has been exceptional. You should be very proud! A. Bilton

20th November 2012 Hi just to say delivery arrived yesterday. A great service. Thank you. J Langton

20th November 2012 Got my lamps today, great service without any hassle, the text and email updates where impeccable. I will defiantly be returning . R Georgeson

19th November, 2012 We assembled our Kartell 4 table this morning and are delighted with it. It's always a bit of a worry buying from images but we are really pleased with the quality and the finish. Thank you for excellent service. V. Eden

7th November 2012 Thank you very much Tanja It's lovely to receive such efficient and personal service! Roz

31st October, 2012 I have a beautiful Caravaggio Light. Thank you. Great service. Best N. Stuke

30th October, 2012 Hi Tanja I am really busy at work but felt I had to take the time to comment on the absolutely brilliant service I have received from you guys and DPD….I would not hesitate to recommend you to anyone and I would not hesitate to purchase from you again! I do most of my shopping online and it’s a pretty impersonal experience…With Utility I feel like I walked into your store and dealt with you directly.. Thanks so much! Now I must get on! S.Dynan

15th October 2012 Hi Julie The chair has arrived and is installed. Many thanks for your excellent service. Tim

2nd October 2012 Tanja, good morning I am writing to thank you for your assistance with my order and its delivery. As agreed my Kartell Stone Stool arrived yesterday, on time and exactly as scheduled. Your personal service was most welcome, your contact with me professional and friendly, and the delivery methods arranged by you with your chosen courier could not be faulted. I am so impressed with the service you provided. I am not a twitter/facebook 'member' but will definitely view your website on a regular basis and, as as previously mentioned, definitely recommend it to my friends. Thank you again for making my shopping experience with you an easy and joyful one. Best regards A. Hay

26th September Hi, the table arrived safely last night. All is great thanks and 10/10 for all-round service for your driver/ delivery guy. Thanks Ross

4th September, 2012 Dear Tanja Order arrived today, all good & tables look great in situ. Many thanks for uncomplicated quick delivery. Best wishes C. West

14th August, 2012 It's arrived! and is perfect. Thank you so much for your careful help with this order. I'm so impressed. Your company should be proud of you! With very best wishes, Rosemary one very happy customer

3rd August, 2012 Hello! It arrived today and is great! Your delivery is the best with a 1 hour time slot no hanging around all day FAB! I would buy lots more but have to budget :-( Thanks Lynda

20th July, 2012 Hello Tanja! I've just received my doormat. It's great!! Thank you sooo much! I will for sure shop soon on your web site again! Have a nice day, ciao! J. S. Van Bennekom

10th July, 2010 Dear Richard They have arrived and they are perfect!!! Thanks again for amazing service. Very best Naomi

9th July, 2012 Hi there, just to say thank you very much for your excellent service, I received my clock, I like it very much thank you and I think your service is brilliant. I received my purchase the next day, very punctual and will not hesitate in recommending your company to others. Thank you again P. Roberts (a very satisfied customer)

4th July, 2012 Dear Tanja, Just received my order. Love the little bottles! Thank you for sending it super fast! Wonderful buying experience all the way through. Many thanks!! Kind regards, Susana

2nd July, 2012 Thanks - delivery been received and chair is great. Thanks for a great service, will definitely use you again. C. Croxford

29th June, 2012 Many thanks for the super quick postage of my order - I received it today and very happy!R . Howells

28th June, 2012 Hi there - just to say the chair arrived as promised this aft and its great - thanks for the excellent service and I'm really pleased (as I'm originally a North West girl from just up the map from you) to have done business with your company - all the best for the future kind rgds Shelagh K.

27th June, 2012 We're really looking forward to tackling the String at the weekend and I wanted to say it's been great to order from a company that picks up the phone and is helpful. If it had been ****, I'm sure I would have jumped out of a window by now!B Timms

30th May, 2012 Tanja, brilliant service - my chair was delivered at 8.50 this morning, thanks very much. Don't know how I am going to wait until this evening to get home and try it out! Rgds, Charles

16th May, 2012 I will have fond thoughts of my shopping experience with Utility. Great products and great customer service, you will be highly recommended by me. Kind regards jocasta

15th May, 2012 I also thank you all for your kind support for my first international online shopping! Although you are far away and invisible, I feel very safe dealing with you. Best regards, Hiroyuki Hara

9th May, 1012 Hello Just to let you know - all my lamps arrived today, and I could not be more satisfied! Kind regards Tanja in DK

23rd April 2012 Hello Utility Team, Just wanted to say thanks for making the whole desk buying process so smooth. My delivery came on Saturday as promised and it looks fantastic in my study! If I ever need more furniture I will definitely check out Utility first in future. All the best, Alan

2nd March, 2012 Julie, Thank you. And thank you for your excellent personal service. It is people like you that make people happy. David

20th February, 2010 I am not in the habit of writing testimonials but was so pleased with the Stelton Cylinda Line serving tray I had to write. We had seen the tray for sale in a West End shop for £250 but they were out of stock (we already had the ice bucket). As it is a design classic and we have other Stelton items, I thought I would try the internet to see if there was one on eBay etc and found your site where they were on sale for £99.95. At the time (before Xmas) you did not have any in stock so I phoned and a nice man took my card details and said when you get some you would be in touch. This week I got an email from you saying it was on its way and sure enough this morning arrived a well packed, genuine brand new Stelton tray. Many thanks Stephen

3rd February, 2012 Dear Claire. I have now received my Hang It All, and it is fantastic. Thank you so much, it was a pleasure to shop in your store. Kind regards M.Lilliedal Denmark

29th January, 2012 Dear Julie, Thank you so much for your email. I just wanted to say how impressed I am with your service. I am a retail supplier and it is not often that you come across such efficiency in our line of work. I will certainly recommend you to friends and family. I look forward to receiving the table. Kind regards, Sonja

22nd December, 2012 I would like to take this opportunity to thank you for such an excellent and speedy service. High quality goods, good prices, I will certainly continue to shop with you and will happily tell others as well. Seasons greetings. V. Yankah. A very happy shopper!

13th December, 2011 Dear Claire The parcel arrived today - as it is a Christmas present it has not been opened - hopefully my son will be delighted with the gift when it is unwrapped. So far your service has been excellent. regards Debbie

7th December, 2011 Hi Richard - fantastic service thank you so much - very speedy and carefully packaged - and to find a bar of chocolate in the box was a lovely added extra. I shall buy from you again and recommend you to others. With best wishes, Brigid

22nd November, 2011 Hello! My 'Hang it All' has just arrived and I love it! I wanted to drop you a quick line to say thank you for your wonderful service. Not only did the order turn up on time (a complete miracle from past experience with interiors companies), but your communication has been fantastic throughout the process - plus you included a bar of chocolate! How lovely is that? Anyway, I will happily recommend you to all my friends. Thank you very much. Best Wishes Sally

18th November, 2012 Dear Claire, Our order arrived and both the hangers and the mobile plug holder, are great fun! Thank you once again Take care! Best regards, Magda xxx

14th November, 2011 I just wanted to say thank you for the excellent service! The Kartell stool is lovely, as was the bar of chocolate! Many thanks and I look forward to shopping with you again. Sarah

27th October, 2011 Hi Claire The shade arrived safely this afternoon and looks fabulous. Thanks for a great service Regards, Will

22nd October 2011 Hello to everyone at Utility Design Once again, great service, great products and fast delivery. Many, many thanks Janice (H) Glasgow

21st October, 2011 Thank you for the quick delivery of the clock, which arrived on Wednesday. When my original Braun clock of this type, and about 20 years of age, finally packed up about 10 months ago I never dreamt that I would be able to get another. The design was superb; not all alarm clocks are alike. But now I am pleased again. Knowing how advances in electronic design have come along, I expected 'the works' to have shrunk somewhat, as has indeed proven to be the case. It has been a pleasure dealing with you. Regards, John

19th October, 2011 Dear Claire, I love the mugs. They are fantastic and my hubby will adore them. We may well be coming back to you for some more... Thanks, Alex

14th October, 2011 My miniature chair and fish tank arrived and are absolutely gorgeous! THANKS! Take care and stay cool Warm regards, Magda

12th October, 2011 Thank you so much for the lovely email and chocolate included in the parcel. Greatly appreciated!! C England

28th July, 2011 Many thanks Claire, The vase has arrived safely. The chocolate was a very pleasant surprise! very best wishes Lesley

8th July, 2011 Hi can i just say a big Thank You to all at Utility, our manager Angela is over the moon with the gift voucher and I'm really grateful to Claire and Richard and all the Utility team whom managed to get the voucher posted out to me in time. Obviously I love the store but it's great to be able to give a voucher to someone I know will love the store too. Thank You Utility. Regards Jack

17th June, 2011 Claire, The clock has arrived safely and my wife is very pleased with it. It has been nice to receive e-mails that seem to have been written by a person rather than a computer. Thanks, D. Landau

13th June, 2011 Hi Clare Many thanks for your email below, the sparrow keyring arrived just in time for her birthday. Thank you ever so much, could you tell me if it's likely there's going to be a store in London at any point in time? I absolutely the shop, every time i visit i come in, my new flat is kitted with Utility and everyone always asks where did i get it from. Kind regards Hannah

9th June, 2011 Dear Nice people at Utility. First of all thank you for having the chairs I've wanted for ever (Kartell La Marie) in your SALE, in colours I wanted and so I could buy 3 and not 4 which was one more than I needed (don't ask). Second of all, thank you for amazingly fast 24 hour dispatch. Thirdly for packaging them safely in so much that was reuseable. And lastly for the surprise chocolate bar. I may have to marry you. I'll be back( and next time I'm bringing my friends) Gina I (from Stephen Fry Country, aka Norwich) x

30th May, 2011Dear Julie (and Mark who packs beautifully), thank you so much for your efficient emailery - the palace plates have arrived and are the perfect birthday present for my son-in-law - who's an architect, regards, Cate Gibberd

28th May, 2011 Dear Julie, Thanks very much for letting me know. I cannot even begin to express how incredibly impressed I am with Utility Design. The professional way with which you have managed everything - from start to finish is really excellent. I am sure that I will be buying products from Utility in the future (I am saving up for the Gregg Foscarini table light!!) and I very much look forward to it as I am confident of the superb quality of service that I will receive. Special thanks to you Julie, as I am sure you are incredibly busy, but you have made every effort to stay in touch and keep me updated. Have a good weekend. Best wishes, Kitty

22nd May, 2011 Hi Julie, the chairs are truly wonderful, thanks for the smooth delivery too (and Rob loved the chocolate!), Rosie

19th May, 2011 Dear Julie, Thanks for your email and order confirmation. It's nice to be doing business with you again. As with our previous purchases from Utility we have been impressed by the level of courtesy and helpfulness from you and your store colleague Dan. Yes I'm well and trust you are too. Thanks for asking. Kind regards, P. Norman

12th May, 2011 Hi Julie, Many thanks to you, great service and so lovely to deal with. Appreciate all your efforts here, I will no doubt be back!!! Kind regards, David

10th May, 2011 Thank you all for your promptness and courteous nature in dealing with my shipment. Everyone was so helpful. I can't believe I received such prompt attention at 17:00 hours on a Friday. And although I forgot till late afternoon you didn't and followed up for me. A special thanks to Julie. I will definitely shop with you again. I have collected the stools and they look great. Best wishes, Sayeed

18th April, 2011 Dear Julie, This email to let you know that I have received the tables and the rocking chair. Everything is perfect. The baby room is now ready ;). And thank you very much for the chocolate treat that I have just found in the box. I won't hesitate to visit your website and place orders if I need anything else. Best regards, thank you for your help and have a nice day, Donatella

14th April, 2011 Hi Claire, Just to let you know I have received the clock. Good service, and I particularly want to thank you for your personal help. You clearly go the extra mile to help your customers, and that is to your credit and is much appreciated, Regards Peter

31st March, 2011 Dear Julie Just a brief note to say that I love the chair and was entirely charmed by the accompanying bar of choc! The quality of the packing from both Vitra and yourselves was impressive. Thanks for taking such good care. Lee

30th March, 2011 Hi Julie, Just letting you know that I received my watch today with no problems. Very happy with it, and your quick delivery. Keep up the good work !. A.Slicer. PS. Chocolate an excellent idea too !.

19th March, 2011 Dear Claire, I wanted to thank you for the effort you put in to getting my order to me - I was able to carry it all back to Australia with me on the plane. I'm very grateful - and I love the stuff i received. Thanks and kindest regards Ruth

7th March, 2011 Dear Julie, I just wanted to write and thank you for your brilliant service. The part arrived safe and well and my light is now back to its old self! You have just been incredibly helpful and gone above and beyond the call of duty. Again thank you so much. All the best, Flemming

2nd March, 2011 Hi Richard, Just to let you know I received it today. Great product and thanks for Utility's good customer service. Was also a nice surprise to find a bar of chocolate enclosed in the parcel, yum! Kind regards, Pam

2nd March, 2011 Hi, I never usually leave things like this. However I just want to say that your service has been absolutely exemplary. I do most of my shopping online and never before have I felt so valued. Thank you for all your hard work. Carl

8th January, 2011 Hello Claire The light arrived and I wished to say what a pleasure it is to use your website and what a great service you are providing. I am impressed with how quickly you send an item and the chocolate bar is a lovely touch - my son always enjoys this. Regards Emma

8th February, 2011Hello, Just wanted to say how impressed I am with your service.. Ordered item Friday lunchtime, arrived by courier on Monday and no postage costs. Added to which the item was cheaper than elsewhere.. Many thanks! Tom

5th February, 2011 Hi Julie Table just arrived absolutely love it looks amazing. The product and service have been fabulous (bar of chocolate in despatch note lovely too). Many thanks, Julie

26th January, 2011 Dear Claire My order arrived today, as per your e-mail. Thanks to you and everyone at Utility Design for such great service, prices and choice. Good luck with your business. I will certainly be telling everyone about your website. Just so long as they don't copy my doormat! Best wishes Janice H PS: And the chocolate was delicious!

17th January, 2011 Hi Just a quick mail to say how delighted i was with the service i received from you, when i ordered a Kartell storage unit. Next day delivery was great, well packaged, and free chocolate!!! Thanks again for great service!! Cally

6th January 2011 Just to let you know how impressed we are for the excellent service received from your company. The watch arrived in time for Christmas ( 8.30am Xmas eve), making for one happy chappie in our household, despite the fact that the order was only placed the previous day and at a time when the papers were reporting how disappointed people were concerning the considerable delays being experienced with the dispatch of purchases. All achieved with free postage (compared with another comp. who wanted £6.95) and a free chocolate bar. Could I have asked for more. No!! Will certainly do business with your company, in the future, should the opportunity arise. Many thanks & Happy New Year. I. Jackson

5th January, 2011 It has arrived - Thank you so much!!!!! Thank you for the efficiency and speed - what a great service. S. Millican

14th December 2010 Dear Utility, I have been meaning to write a quick e-mail to say thank you for your efficient service. My parcel arrived so swiftly and I am really thrilled with the items that I ordered. I had a great time assembling Santa’s sleigh which is has now taken pride of place on our fire hearth! We really liked the free bar of chocolate too – a very nice touch. I would certainly use your website again. Many thanks and happy Christmas! Kind regards, A.Rowe, Bath

9th December, 2010 Hi Julie and Richard. It's human nature only to provide feedback when things go wrong, I guess, so I'd like to balance that by saying thank you for delivering the replacement clock quickly and for being so responsive to emails. You have also chosen a good courier firm: unlike most of their competitors, the UK Mail driver always bothers to phone my mobile and say he's on the way. It's a little thing, but means the day isn't written off at home. I look forward to seeing the desk next month. Best J

21st November, 2010 Dear Julie.........Everything arrived on time and was packed very well....... loved the surprise bar of chocolate....... really nice touch..... Many thanks........Paula

13th November, 2010 Hi Richard, Thank you for the chocolate-that was a lovely touch and much appreciated. I am delighted with my order and always love shopping in Utility. Many thanks, Sue

12th November, 2010 Just to let you know that my order has arrived safely. Very impressed with speed of delivery and being kept informed of order progress. Will certainly recommend your website to my friends. Might just take another look myself .... Kind regards L. Wreathall p.s. the chocolate bar is a lovely touch. Thanks very much.

10th November, 2010 Hi Just wanted to say that I have now received the maps and they look great, they will make lovely Christmas presents. Thank you for the chocolate bar too, nice touch. Kind regards Claire

8th November, 2010 Dear Richard, Wow what service! My Owl and Eames House Bird have just arrived not 24 hours after I had ordered them. They were beautifully packed by Austin, and the bar of chocolate was a lovely touch. It is so nice, and sadly rare to feel appreciated as a customer, and UTILITY deserves to prosper. I hope you all feel appreciated as a company - keep up the excellent service and gorgeous products...... Wishing you every success. Kindest regards L. Perry

6th November, 2010 Dear Julie, We received the lamp today in Singapore and everything was in great condition. My hubby was really pleased with it. Thank you very much!! Cheers D.Han

29th October Hi there My order has just arrived. Firstly, thanks for being so speedy with the order, secondly, thank you for the products being exactly how you described - am so pleased with them. And thirdly, thank you for the lovely surprise chocolate - am off sick, sitting at home alone and feeling sorry for myself; was just thinking chocolate would make it all better and the lovely courier turned up with my Utility package!! I'll be using you again, as well as recommending you to my friends Thanks again Kind regards Penny

27th October, 2010 Morning Richard Thanks very much for your prompt and efficient service. We are extremely pleased with our purchase and enjoyed the unexpected but much appreciated bar of chocolate. Kind Regards Stephen P.

21st October, 2010 Hello Just wanted to say thank you for the excellent customer service I've received from you. My goods arrived this morning, promptly and well packaged. Both items are great! I will definitely be recommending your site to friends. It's not easy to give a friendly and personal service online, but I think you manage to do this very well. The free chocolate bar is a nice touch too! :) Best wishes Nadia

1st October, 2010 Thanks for the crinkle cups, they arrived safely, perfect for chocolate pots. Also thanks for the choccy bar! S. Marshall

30th September, 2010 My order arrived first thing this morning and I wanted to let you know how good I thought the service was. Exceptional work. Thank you so much. Mark

29th September, 2010 I am absolutely thrilled with my salt and pepper grinder, not to mention the lovely bar of chocolate! The grinder is a Christmas present for my brother, but it is going to take a lot not to keep it for myself! Thank you for your prompt service. J.Hogg

29th September, 2010 Brilliant service - we will be back. Thank you. B. Hewitt

29th September, 2010 To all at Utility - Very impressed with excellent service - great light at even greater price and delivered 24hrs after order! Well done - you now have a fan who is spreading the word. Hope to order again from you soon. Regards J. Lunardi PS My wife loved the chocolate!!

15th September, 2010 Just wanted to let you know that my items arrived this morning. I am so impressed with your customer service.The items were very well packed and just as nice as I was hoping. I was especially pleased to find a yummy bar of chocolate : )) I have been able to tick off lots of Christmas presents with this order and will very certainly be shopping with you again. Such friendly and helpful service is rare in my experience. Yours, a satisfied customer. F. Taylor.

14th September, 2010 Hi there, my clock just arrived! Very cool, a design classic. Thanks for the great service and many thanks for the chocolate bar! Arrived just as my day was hitting a Monday low - perfect timing! Very impressive! Marian

9th September, 2010 Hi Julie, Thanks so much, I received the pendants yesterday they are stunning ! I am really happy with and now just need an electrician to install them. Also thanks for the lovely chocolate. Kind Regards Diane

8th September, 2010 Thanks Julie - how refreshing to get a personalised email, a rare thing in these times! We love the website and can't wait to receive everything. Regards, Lisa.

2nd September, 2010 Hi Julie, I wanted to let you know that the Snowman set was delivered today. I adore every piece. Thanks so much for making this purchase possible. Cheers, Penelope

2nd September, 2010 Hi Just wanted to drop a quick line to say thanks for the order. As ever, everyone at Utility has been very helpful and communicative, and I’m really pleased with the chair. Best wishes. S. Long

19th August, 2010 Dear Julie and Kate. So pleased with my Kartell stool, it’s fab. Ordered it by phone early afternoon and it was personally delivered a few hours later, with the added treat of a lovely bar of choccie. What a great service {as always} Many thanks, Bernie.

18th August, 2010 Julie Please can I thank Utility for such a great service. The chairs arrived yesterday and are perfect. The Divine chocolate was a lovely touch and very much appreciated. I would definitely recommend Utility . Thank you again. Claire

16th August, 2010 Hi Just wanted to say thanks for my lovely eames chairs. They have just arrived and I am over the moon with them. Also thanks for the chocolate, I look forward to relaxing tonight with it! Great service. Many thanks E. Spoor

29th July, 2010 My order arrived today and I am delighted with it - couldn't help comparing your operation to that of a well known online firm whose order arrived around the same time - in pieces - due to wholly inadequate packaging. So a huge thank you to you all particularly Austin who packed the items so efficiently that everything was in immaculate condition when I received them - L. Paterson P.S. Loved the chocolate!

26th July, 2010 Dear Julie, We absolutely LOVE our lamp. It's wonderful. Perfect fit for our bookcase. It looks fab in the corner of the room and the light it gives off is perfect. Thank you SO much for terrific service and a great product. Best wishes, S. Roberts

15th July, 2010 Hello, I just wanted to say a big thank you for supplying our beautiful new light fitting which is now fitted over our breakfast table! The service of your company although all via email has been great even keeping us up to date on the progress of the delivery! The bar of chocolate was a lovely touch too! I am sure we will be in touch again. Thank you once again. kind regards, Emma

15th July, 2010 Hi Julie Just to say – delighted with chair which arrived today – great service – thank you! Regards E. Green

1st July, 2010 Hi, just a quick email to say that I have received my chairs in super quick time and am really delighted with the service I received from Utility. Luckily for me, your summer sale included the Vitra Eames DSR chairs I have been looking to purchase and even luckier for me they were in stock. I ordered Monday, got a call Tuesday to say they were in stock and they were delivered on Wednesday morning. We have family in Liverpool and often visit your shop as so were pleased to give you our business. Well done to all at the team at Utility, I'll certainly recommend you to my friends and colleagues and will not hesitate to buy from you in the future. Many thanks. B. Newnham PS. the chocolate was lovely :-)

30th June, 2010 Hi Bex, I received my order today (Tues.) and I love everything, especially my Tatty Devine jewelry you were so gracious to get for me. I just want to thank you so much for your help and great customer service. It was nice to have that personal touch that your company provides. Your a great asset to Utility Design. Best Regards, Amy Miller

26th June, 2010 Hi Bex, Thanks so much for all your help. Your service was impeccable! Can't wait to receive my Tatty Devine jewelry! Enjoy your day, Amy

15th June, 2010 Thank you this is absolutely perfect – all the customer service I could have asked for! Judi

19th May, 2010 Hi, good customer service is something which is more and more of a rarity these days. the order below has arrived, and not only was I impressed with the quality of the item, I was also impressed by the obvious enthusiasm and care you take with the items you sell. To find that the item had been personally checked, and also to receive a chocolate bar 'token of thanks' was far beyond what I would normally expect. Its the small things that matter sometimes, and these small things put a smile on my face. I just wanted to let you know that I appreciated it, and would be very pleased to deal with Utility Design again (probably in the near future!) Many thanks Justin

14th May, 2010Just received my storm lantern, I cannot believe how quickly I got my order. thank you. I will be shopping with you again. L.Kidd

8th May, 2010 Dear Julie thank you for my mat which I received on Thursday - I love it and I REALLY loved the bar of chocolate that fell out of the packet - I was at work and hungry and that made my day! anna

2nd May, 2010 Hi Julie Just to say that our light has now been delivered (and installed) and we are very happy with both the light and your service. Kind regards N.Schofield PS. thanks also for the chocolate. NS

2nd May, 2010 Just to say thank you. Excellent product, and excellent customer service. Kind Regards C. Hay

29th April, 2010 Hello, Received my order today. Thanks for a pleasant transaction and thanks too for the extra present! Regards Jane

8th April, 2010 Hi, Wow! My order just arrived - fantastic service guys, well done :o) Particularly like the addition of the chocolate - many thanks. In the words of Arnie: 'I'll be back!' Cheers S. Gray

31st March, 2010 Hi Dan (who packed my order), Many thanks for the prompt delivery - having ordered it at 13:30 yesterday it arrived at 09:00 today. What a great service. Kind regards, Andy PS The chocolate were a nice surprise.

29th March, 2010 Dear Chris Thank you so much for the Braun Travel Alarm – a design classic and all the more enjoyable for the chocolate included. A lovely touch, much appreciated. For further ‘desires’ we’re sure to consult your web-page. Thank you for your considerate service, J. Rodwell.

26th March, 2010 I just wanted to say thank you for your excellent customer service, I have bought a few Alessi watches from you for birthday/Christmas presents for my parents and would never buy from another website as you are always excellent. Thanks again. P. Homan

12th February, 2010 I'm just writing to thank you for the excellent service we received with the below order. We have had our fingers burned in the past with online furniture stores, so it was a great pleasure to deal with a professional company who readily kept us informed of the order's progress. In fact, we were overjoyed to receive the item within 4 days of the order being placed. (It would have been 3 days, had it not been for the weather.) Also, the bar of chocolate was a nice (and appreciated) touch. Thanks again, and I look forward to ordering again in the (hopefully near) future. Regards P. Macmillan

4th February, 2009 Hi there I have just received my order from you (George Nelson clock) along with a lovely bar of chocolate. Divine chocolate - no less! I do about 95% of my shopping online and have never received something as lovely as this just tucked in. So, I just wanted to drop you a note to say thank you for the wonderful surprise! Kind regards Lisa Perkinson

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