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When people take the time to write it makes our day...here's what some have been kind enough to say...

3rd February, 2012 Dear Claire. I have now received my Hang It All, and it is fantastic. Thank you so much, it was a pleasure to shop in your store. Kind regards M.Lilliedal Denmark

29th January, 2012 Dear Julie, Thank you so much for your email. I just wanted to say how impressed I am with your service. I am a retail supplier and it is not often that you come across such efficiency in our line of work. I will certainly recommend you to friends and family. I look forward to receiving the table. Kind regards, Sonja

22nd December, 2012 I would like to take this opportunity to thank you for such an excellent and speedy service. High quality goods, good prices, I will certainly continue to shop with you and will happily tell others as well. Seasons greetings. V. Yankah. A very happy shopper!

13th December, 2011 Dear Claire The parcel arrived today - as it is a Christmas present it has not been opened - hopefully my son will be delighted with the gift when it is unwrapped. So far your service has been excellent. regards Debbie

7th December, 2011 Hi Richard - fantastic service thank you so much - very speedy and carefully packaged - and to find a bar of chocolate in the box was a lovely added extra. I shall buy from you again and recommend you to others. With best wishes, Brigid

22nd November, 2011 Hello! My 'Hang it All' has just arrived and I love it! I wanted to drop you a quick line to say thank you for your wonderful service. Not only did the order turn up on time (a complete miracle from past experience with interiors companies), but your communication has been fantastic throughout the process - plus you included a bar of chocolate! How lovely is that? Anyway, I will happily recommend you to all my friends. Thank you very much. Best Wishes Sally

18th November, 2012 Dear Claire, Our order arrived and both the hangers and the mobile plug holder, are great fun! Thank you once again Take care! Best regards, Magda xxx

14th November, 2011 I just wanted to say thank you for the excellent service! The Kartell stool is lovely, as was the bar of chocolate! Many thanks and I look forward to shopping with you again. Sarah

27th October, 2011 Hi Claire The shade arrived safely this afternoon and looks fabulous. Thanks for a great service Regards, Will

22nd October 2011 Hello to everyone at Utility Design Once again, great service, great products and fast delivery. Many, many thanks Janice (H) Glasgow

21st October, 2011 Thank you for the quick delivery of the clock, which arrived on Wednesday. When my original Braun clock of this type, and about 20 years of age, finally packed up about 10 months ago I never dreamt that I would be able to get another. The design was superb; not all alarm clocks are alike. But now I am pleased again. Knowing how advances in electronic design have come along, I expected 'the works' to have shrunk somewhat, as has indeed proven to be the case. It has been a pleasure dealing with you. Regards, John

19th October, 2011 Dear Claire, I love the mugs. They are fantastic and my hubby will adore them. We may well be coming back to you for some more... Thanks, Alex

14th October, 2011 My miniature chair and fish tank arrived and are absolutely gorgeous! THANKS! Take care and stay cool Warm regards, Magda

12th October, 2011 Thank you so much for the lovely email and chocolate included in the parcel. Greatly appreciated!! C England

28th July, 2011 Many thanks Claire, The vase has arrived safely. The chocolate was a very pleasant surprise! very best wishes Lesley

8th July, 2011 Hi can i just say a big Thank You to all at Utility, our manager Angela is over the moon with the gift voucher and I'm really grateful to Claire and Richard and all the Utility team whom managed to get the voucher posted out to me in time. Obviously I love the store but it's great to be able to give a voucher to someone I know will love the store too. Thank You Utility. Regards Jack

17th June, 2011 Claire, The clock has arrived safely and my wife is very pleased with it. It has been nice to receive e-mails that seem to have been written by a person rather than a computer. Thanks, D. Landau

13th June, 2011 Hi Clare Many thanks for your email below, the sparrow keyring arrived just in time for her birthday. Thank you ever so much, could you tell me if it's likely there's going to be a store in London at any point in time? I absolutely the shop, every time i visit i come in, my new flat is kitted with Utility and everyone always asks where did i get it from. Kind regards Hannah

9th June, 2011 Dear Nice people at Utility. First of all thank you for having the chairs I've wanted for ever (Kartell La Marie) in your SALE, in colours I wanted and so I could buy 3 and not 4 which was one more than I needed (don't ask). Second of all, thank you for amazingly fast 24 hour dispatch. Thirdly for packaging them safely in so much that was reuseable. And lastly for the surprise chocolate bar. I may have to marry you. I'll be back( and next time I'm bringing my friends) Gina I (from Stephen Fry Country, aka Norwich) x

30th May, 2011Dear Julie (and Mark who packs beautifully), thank you so much for your efficient emailery - the palace plates have arrived and are the perfect birthday present for my son-in-law - who's an architect, regards, Cate Gibberd

28th May, 2011 Dear Julie, Thanks very much for letting me know. I cannot even begin to express how incredibly impressed I am with Utility Design. The professional way with which you have managed everything - from start to finish is really excellent. I am sure that I will be buying products from Utility in the future (I am saving up for the Gregg Foscarini table light!!) and I very much look forward to it as I am confident of the superb quality of service that I will receive. Special thanks to you Julie, as I am sure you are incredibly busy, but you have made every effort to stay in touch and keep me updated. Have a good weekend. Best wishes, Kitty

22nd May, 2011 Hi Julie, the chairs are truly wonderful, thanks for the smooth delivery too (and Rob loved the chocolate!), Rosie

19th May, 2011 Dear Julie, Thanks for your email and order confirmation. It's nice to be doing business with you again. As with our previous purchases from Utility we have been impressed by the level of courtesy and helpfulness from you and your store colleague Dan. Yes I'm well and trust you are too. Thanks for asking. Kind regards, P. Norman

12th May, 2011 Hi Julie, Many thanks to you, great service and so lovely to deal with. Appreciate all your efforts here, I will no doubt be back!!! Kind regards, David

10th May, 2011 Thank you all for your promptness and courteous nature in dealing with my shipment. Everyone was so helpful. I can't believe I received such prompt attention at 17:00 hours on a Friday. And although I forgot till late afternoon you didn't and followed up for me. A special thanks to Julie. I will definitely shop with you again. I have collected the stools and they look great. Best wishes, Sayeed

18th April, 2011 Dear Julie, This email to let you know that I have received the tables and the rocking chair. Everything is perfect. The baby room is now ready ;). And thank you very much for the chocolate treat that I have just found in the box. I won't hesitate to visit your website and place orders if I need anything else. Best regards, thank you for your help and have a nice day, Donatella

14th April, 2011 Hi Claire, Just to let you know I have received the clock. Good service, and I particularly want to thank you for your personal help. You clearly go the extra mile to help your customers, and that is to your credit and is much appreciated, Regards Peter

31st March, 2011 Dear Julie Just a brief note to say that I love the chair and was entirely charmed by the accompanying bar of choc! The quality of the packing from both Vitra and yourselves was impressive. Thanks for taking such good care. Lee

30th March, 2011 Hi Julie, Just letting you know that I received my watch today with no problems. Very happy with it, and your quick delivery. Keep up the good work !. A.Slicer. PS. Chocolate an excellent idea too !.

19th March, 2011 Dear Claire, I wanted to thank you for the effort you put in to getting my order to me - I was able to carry it all back to Australia with me on the plane. I'm very grateful - and I love the stuff i received. Thanks and kindest regards Ruth

7th March, 2011 Dear Julie, I just wanted to write and thank you for your brilliant service. The part arrived safe and well and my light is now back to its old self! You have just been incredibly helpful and gone above and beyond the call of duty. Again thank you so much. All the best, Flemming

2nd March, 2011 Hi Richard, Just to let you know I received it today. Great product and thanks for Utility's good customer service. Was also a nice surprise to find a bar of chocolate enclosed in the parcel, yum! Kind regards, Pam

2nd March, 2011 Hi, I never usually leave things like this. However I just want to say that your service has been absolutely exemplary. I do most of my shopping online and never before have I felt so valued. Thank you for all your hard work. Carl

8th January, 2011 Hello Claire The light arrived and I wished to say what a pleasure it is to use your website and what a great service you are providing. I am impressed with how quickly you send an item and the chocolate bar is a lovely touch - my son always enjoys this. Regards Emma

8th February, 2011Hello, Just wanted to say how impressed I am with your service.. Ordered item Friday lunchtime, arrived by courier on Monday and no postage costs. Added to which the item was cheaper than elsewhere.. Many thanks! Tom

5th February, 2011 Hi Julie Table just arrived absolutely love it looks amazing. The product and service have been fabulous (bar of chocolate in despatch note lovely too). Many thanks, Julie

26th January, 2011 Dear Claire My order arrived today, as per your e-mail. Thanks to you and everyone at Utility Design for such great service, prices and choice. Good luck with your business. I will certainly be telling everyone about your website. Just so long as they don't copy my doormat! Best wishes Janice H PS: And the chocolate was delicious!

17th January, 2011 Hi Just a quick mail to say how delighted i was with the service i received from you, when i ordered a Kartell storage unit. Next day delivery was great, well packaged, and free chocolate!!! Thanks again for great service!! Cally

6th January 2011 Just to let you know how impressed we are for the excellent service received from your company. The watch arrived in time for Christmas ( 8.30am Xmas eve), making for one happy chappie in our household, despite the fact that the order was only placed the previous day and at a time when the papers were reporting how disappointed people were concerning the considerable delays being experienced with the dispatch of purchases. All achieved with free postage (compared with another comp. who wanted £6.95) and a free chocolate bar. Could I have asked for more. No!! Will certainly do business with your company, in the future, should the opportunity arise. Many thanks & Happy New Year. I. Jackson

5th January, 2011 It has arrived - Thank you so much!!!!! Thank you for the efficiency and speed - what a great service. S. Millican

14th December 2010 Dear Utility, I have been meaning to write a quick e-mail to say thank you for your efficient service. My parcel arrived so swiftly and I am really thrilled with the items that I ordered. I had a great time assembling Santa’s sleigh which is has now taken pride of place on our fire hearth! We really liked the free bar of chocolate too – a very nice touch. I would certainly use your website again. Many thanks and happy Christmas! Kind regards, A.Rowe, Bath

9th December, 2010 Hi Julie and Richard. It's human nature only to provide feedback when things go wrong, I guess, so I'd like to balance that by saying thank you for delivering the replacement clock quickly and for being so responsive to emails. You have also chosen a good courier firm: unlike most of their competitors, the UK Mail driver always bothers to phone my mobile and say he's on the way. It's a little thing, but means the day isn't written off at home. I look forward to seeing the desk next month. Best J

21st November, 2010 Dear Julie.........Everything arrived on time and was packed very well....... loved the surprise bar of chocolate....... really nice touch..... Many thanks........Paula

13th November, 2010 Hi Richard, Thank you for the chocolate-that was a lovely touch and much appreciated. I am delighted with my order and always love shopping in Utility. Many thanks, Sue

12th November, 2010 Just to let you know that my order has arrived safely. Very impressed with speed of delivery and being kept informed of order progress. Will certainly recommend your website to my friends. Might just take another look myself .... Kind regards L. Wreathall p.s. the chocolate bar is a lovely touch. Thanks very much.

10th November, 2010 Hi Just wanted to say that I have now received the maps and they look great, they will make lovely Christmas presents. Thank you for the chocolate bar too, nice touch. Kind regards Claire

8th November, 2010 Dear Richard, Wow what service! My Owl and Eames House Bird have just arrived not 24 hours after I had ordered them. They were beautifully packed by Austin, and the bar of chocolate was a lovely touch. It is so nice, and sadly rare to feel appreciated as a customer, and UTILITY deserves to prosper. I hope you all feel appreciated as a company - keep up the excellent service and gorgeous products...... Wishing you every success. Kindest regards L. Perry

6th November, 2010 Dear Julie, We received the lamp today in Singapore and everything was in great condition. My hubby was really pleased with it. Thank you very much!! Cheers D.Han

29th October Hi there My order has just arrived. Firstly, thanks for being so speedy with the order, secondly, thank you for the products being exactly how you described - am so pleased with them. And thirdly, thank you for the lovely surprise chocolate - am off sick, sitting at home alone and feeling sorry for myself; was just thinking chocolate would make it all better and the lovely courier turned up with my Utility package!! I'll be using you again, as well as recommending you to my friends Thanks again Kind regards Penny

27th October, 2010 Morning Richard Thanks very much for your prompt and efficient service. We are extremely pleased with our purchase and enjoyed the unexpected but much appreciated bar of chocolate. Kind Regards Stephen P.

21st October, 2010 Hello Just wanted to say thank you for the excellent customer service I've received from you. My goods arrived this morning, promptly and well packaged. Both items are great! I will definitely be recommending your site to friends. It's not easy to give a friendly and personal service online, but I think you manage to do this very well. The free chocolate bar is a nice touch too! :) Best wishes Nadia

1st October, 2010 Thanks for the crinkle cups, they arrived safely, perfect for chocolate pots. Also thanks for the choccy bar! S. Marshall

30th September, 2010 My order arrived first thing this morning and I wanted to let you know how good I thought the service was. Exceptional work. Thank you so much. Mark

29th September, 2010 I am absolutely thrilled with my salt and pepper grinder, not to mention the lovely bar of chocolate! The grinder is a Christmas present for my brother, but it is going to take a lot not to keep it for myself! Thank you for your prompt service. J.Hogg

29th September, 2010 Brilliant service - we will be back. Thank you. B. Hewitt

29th September, 2010 To all at Utility - Very impressed with excellent service - great light at even greater price and delivered 24hrs after order! Well done - you now have a fan who is spreading the word. Hope to order again from you soon. Regards J. Lunardi PS My wife loved the chocolate!!

15th September, 2010 Just wanted to let you know that my items arrived this morning. I am so impressed with your customer service.The items were very well packed and just as nice as I was hoping. I was especially pleased to find a yummy bar of chocolate : )) I have been able to tick off lots of Christmas presents with this order and will very certainly be shopping with you again. Such friendly and helpful service is rare in my experience. Yours, a satisfied customer. F. Taylor.

14th September, 2010 Hi there, my clock just arrived! Very cool, a design classic. Thanks for the great service and many thanks for the chocolate bar! Arrived just as my day was hitting a Monday low - perfect timing! Very impressive! Marian

9th September, 2010 Hi Julie, Thanks so much, I received the pendants yesterday they are stunning ! I am really happy with and now just need an electrician to install them. Also thanks for the lovely chocolate. Kind Regards Diane

8th September, 2010 Thanks Julie - how refreshing to get a personalised email, a rare thing in these times! We love the website and can't wait to receive everything. Regards, Lisa.

2nd September, 2010 Hi Julie, I wanted to let you know that the Snowman set was delivered today. I adore every piece. Thanks so much for making this purchase possible. Cheers, Penelope

2nd September, 2010 Hi Just wanted to drop a quick line to say thanks for the order. As ever, everyone at Utility has been very helpful and communicative, and I’m really pleased with the chair. Best wishes. S. Long

19th August, 2010 Dear Julie and Kate. So pleased with my Kartell stool, it’s fab. Ordered it by phone early afternoon and it was personally delivered a few hours later, with the added treat of a lovely bar of choccie. What a great service {as always} Many thanks, Bernie.

18th August, 2010 Julie Please can I thank Utility for such a great service. The chairs arrived yesterday and are perfect. The Divine chocolate was a lovely touch and very much appreciated. I would definitely recommend Utility . Thank you again. Claire

16th August, 2010 Hi Just wanted to say thanks for my lovely eames chairs. They have just arrived and I am over the moon with them. Also thanks for the chocolate, I look forward to relaxing tonight with it! Great service. Many thanks E. Spoor

29th July, 2010 My order arrived today and I am delighted with it - couldn't help comparing your operation to that of a well known online firm whose order arrived around the same time - in pieces - due to wholly inadequate packaging. So a huge thank you to you all particularly Austin who packed the items so efficiently that everything was in immaculate condition when I received them - L. Paterson P.S. Loved the chocolate!

26th July, 2010 Dear Julie, We absolutely LOVE our lamp. It's wonderful. Perfect fit for our bookcase. It looks fab in the corner of the room and the light it gives off is perfect. Thank you SO much for terrific service and a great product. Best wishes, S. Roberts

15th July, 2010 Hello, I just wanted to say a big thank you for supplying our beautiful new light fitting which is now fitted over our breakfast table! The service of your company although all via email has been great even keeping us up to date on the progress of the delivery! The bar of chocolate was a lovely touch too! I am sure we will be in touch again. Thank you once again. kind regards, Emma

15th July, 2010 Hi Julie Just to say – delighted with chair which arrived today – great service – thank you! Regards E. Green

1st July, 2010 Hi, just a quick email to say that I have received my chairs in super quick time and am really delighted with the service I received from Utility. Luckily for me, your summer sale included the Vitra Eames DSR chairs I have been looking to purchase and even luckier for me they were in stock. I ordered Monday, got a call Tuesday to say they were in stock and they were delivered on Wednesday morning. We have family in Liverpool and often visit your shop as so were pleased to give you our business. Well done to all at the team at Utility, I'll certainly recommend you to my friends and colleagues and will not hesitate to buy from you in the future. Many thanks. B. Newnham PS. the chocolate was lovely :-)

30th June, 2010 Hi Bex, I received my order today (Tues.) and I love everything, especially my Tatty Devine jewelry you were so gracious to get for me. I just want to thank you so much for your help and great customer service. It was nice to have that personal touch that your company provides. Your a great asset to Utility Design. Best Regards, Amy Miller

26th June, 2010 Hi Bex, Thanks so much for all your help. Your service was impeccable! Can't wait to receive my Tatty Devine jewelry! Enjoy your day, Amy

15th June, 2010 Thank you this is absolutely perfect – all the customer service I could have asked for! Judi

19th May, 2010 Hi, good customer service is something which is more and more of a rarity these days. the order below has arrived, and not only was I impressed with the quality of the item, I was also impressed by the obvious enthusiasm and care you take with the items you sell. To find that the item had been personally checked, and also to receive a chocolate bar 'token of thanks' was far beyond what I would normally expect. Its the small things that matter sometimes, and these small things put a smile on my face. I just wanted to let you know that I appreciated it, and would be very pleased to deal with Utility Design again (probably in the near future!) Many thanks Justin

14th May, 2010Just received my storm lantern, I cannot believe how quickly I got my order. thank you. I will be shopping with you again. L.Kidd

8th May, 2010 Dear Julie thank you for my mat which I received on Thursday - I love it and I REALLY loved the bar of chocolate that fell out of the packet - I was at work and hungry and that made my day! anna

2nd May, 2010 Hi Julie Just to say that our light has now been delivered (and installed) and we are very happy with both the light and your service. Kind regards N.Schofield PS. thanks also for the chocolate. NS

2nd May, 2010 Just to say thank you. Excellent product, and excellent customer service. Kind Regards C. Hay

29th April, 2010 Hello, Received my order today. Thanks for a pleasant transaction and thanks too for the extra present! Regards Jane

8th April, 2010 Hi, Wow! My order just arrived - fantastic service guys, well done :o) Particularly like the addition of the chocolate - many thanks. In the words of Arnie: 'I'll be back!' Cheers S. Gray

31st March, 2010 Hi Dan (who packed my order), Many thanks for the prompt delivery - having ordered it at 13:30 yesterday it arrived at 09:00 today. What a great service. Kind regards, Andy PS The chocolate were a nice surprise.

29th March, 2010 Dear Chris Thank you so much for the Braun Travel Alarm – a design classic and all the more enjoyable for the chocolate included. A lovely touch, much appreciated. For further ‘desires’ we’re sure to consult your web-page. Thank you for your considerate service, J. Rodwell.

26th March, 2010 I just wanted to say thank you for your excellent customer service, I have bought a few Alessi watches from you for birthday/Christmas presents for my parents and would never buy from another website as you are always excellent. Thanks again. P. Homan

12th February, 2010 I'm just writing to thank you for the excellent service we received with the below order. We have had our fingers burned in the past with online furniture stores, so it was a great pleasure to deal with a professional company who readily kept us informed of the order's progress. In fact, we were overjoyed to receive the item within 4 days of the order being placed. (It would have been 3 days, had it not been for the weather.) Also, the bar of chocolate was a nice (and appreciated) touch. Thanks again, and I look forward to ordering again in the (hopefully near) future. Regards P. Macmillan

4th February, 2009 Hi there I have just received my order from you (George Nelson clock) along with a lovely bar of chocolate. Divine chocolate - no less! I do about 95% of my shopping online and have never received something as lovely as this just tucked in. So, I just wanted to drop you a note to say thank you for the wonderful surprise! Kind regards Lisa Perkinson

26th January 2010 Dear Sirs, The above order was delivered yesterday (earlier than forecast) and I'm writing to say how pleased we are with the Eames DSR chairs and with the excellent service that we have received from you. Your website is first class and and the transaction was friendly and efficient from beginning to end. This is not the first time that we have bought furniture from you and we hope to do business again. Keep up the good work, it's great to find a company that really understands good modern design and how to keep its customers happy. The chocolate was a pleasant surprise too! Many thanks, P. Norman

16th January, 2010 Hi, I ordered the Tolomeo Mega lamp from you on Tuesday. It arrived on Thursday.. with the chocolate (great idea!) Just wanted to say thanks for your excellent service - something which is so rare these days! Your online shop will definitely be my first port of call for designer goods in the future. Thanks again, G. Gannon

22nd December, 2009 Good evening I just wanted to say thank you for the speedy and efficient service I have received when placing orders with yourselves both at the start of the week and previously. My delivery arrived today (even with the weather conditions currently round here) and would recommend your services to anyone looking to purchase from you. Have a very good Christmas and a prosperous New Year. Thank you again. Best regards B.Tyler

17th December, 2009 Hi The Vitra doll arrived yesterday. Thanks for the incredably fast service- much appreciated. Happy Christmas Iain

16th December, 2009 Hi Chris, Just received my order now; thanks for the quick delivery and thanks for the chocolate bar, I'd happily use you again! :D Merry Christmas! Peter

16th December, 2009 Hi Chris Just to let you know that the chairs have arrived and we are delighted with them. I am so impressed with your service, I really did not expect them before Christmas. We will be back for more treats in the New Year. Pass on our thanks to all involved. Have a fab christmas. VS

12th December, 2009 Hi Chris Our Eames rocker came this morning and its looking cool in our nursery. Thanks for the fast delivery and my 8 month pregnant wife says thanks for the chocolate. Due to the hassle free service and fast delivery I'm sure we will be using you again (we've got our eye on a white fly light). Cheers. Chris.

11th December, 2009 Hi Chris I would like to say thank you very much for the lovely customer services I have experienced with utilitydesign from the minute I ordered to delivery time, staff were very polite and helpful, I certainly will use your website again and will recommend it to my friends. Thank you again M. Naaman

10th December, 2009 Hi Chris Just to say thanks for the chair, I love it! And for the catalogue – very handy for Christmas. Thanks for your help Nicky

9t December, 2009 Hi Most impressed, ordered Monday evening arrived Wednesday dinner time. Well done. I was a little apprehensive with a new (to me) website. Will certainly use you again and pass your name around the family and friends. So well packed, will just cover in Christmas Paper and open Christmas morning Again, Well done. Regards M.Picton

3rd December, 2009 Hello, The order arrived today in perfect condition. Thank you very much for a super service and the delicious chocolate. With best regards, Ina.

3rd December, 2009 Dear Chris, I just wanted to say thank you for your efficient service and the chocolate! A really nice gesture. Best Regards Narin

3rd December, 2009 Dear All, Thank you very much for the very swift delivery, (the Pantone tins are as fab as I expected) and the chocolate - you will get your reward in heaven! Away to make tea to accompany said chocolate. Thank you, have a very happy Christmas. Kind regards Steph

28th November, 2009 Good evening all, Well received my parcel. My thoughts.... 1) Very securely packed with bubble wrap, good quality cardboard box (makes a difference to the impression of your company) and plenty of 'care' and 'fragile' labels on it, great. 2) Quick turn around, order came on the second day! 3) Surprisingly quick response to my e-mail about half an hour later and out of normal working hours too. 4) Loved the note of appreciation of the order and the bookmark, nice touch. 5) ADORED the chocolate bar thank you, what a treat and what a great way to make Utility a memorable company and one I most definately will come back to. I need to tell someone about my experience with you. Is there a business awards company or something, who do you guys try and impress? Oh yes, nearly forgot about the products. Fab. Doesn't that tell you how right you have it, when your company is more memorable than the goods you sell! Well done. Louise x

26th November, 2009 I ordered the “House Bird” which arrived safely and well-packed as usual – thanks for another great order from Utility! Rob

23rd November, 2009 I wanted to send a short note to congratulate you an excellent service. I placed an order with you (below) in the early afternoon and was amazed when it arrived in the morning of the following day - Thank you!! Also - the complementary choccy was inspired...mmm Thanks again - I shall be back. Anna T

17th November, 2009 Received my order today and just wanted to say thank you, it's perfect. You guys have great customer service! (And the chocolate was a really nice touch!) with many thanks and kind regards Bridget

12th November, 2009 Hi Chris - just to say thanks very much for the prompt delivery - package arrived safely and I'm scribbling away! I also wanted to say how refreshing it is to deal with a company that makes a real effort to leave a customer feeling valued - your slick ordering system, and the lovely touch of including a bar of Fairtrade chocolate with the delivery, really does work. In these recessionary times the difference between a business just hanging on and comfortably surviving can be a fine line, and wee touches like you've demonstrated can make all the difference. Good luck to you! Regards J. MacPherson

10th November, 2009 Just a line to say how impressed I was by your speedy delivery of my order and thanks for the chocolate! CB

1st November, 2009 Hi, I can't thank you enough. Red elephant has arrived, and I can't wait to see Eliza's face. More to the point I know her mum and dad will be thrilled with the addition to their family. They already have a blue Magis puppy! Your customer service has been brilliant, and I won't hesitate to recommend your company. Thanks again, Jo

31st October, 2009 You guys are diamonds.... fantastically speedy service, great goods, well packaged and a complimentary bar of chocolate. What more could a girl ask for from on-line shopping?! Thank you very much. kind regards, N. Wheeler

26th October, 2009 Good morning, I just wanted to say a big thank you for the organization of the delivery of the watch. It arrived first thing Friday and I really like it, I just hope my boyfriend does! The chocolate was very much appreciated as well, thank you. Jo

25th October, 2009 Hello Just to let you know my gnomes arrived safely and now have pride of place in the family room. On the down side my children are not talking to me as they want one each for their bedrooms. I received my new copy of Living Etc yesterday which includes your mail shot. Thanks for the chocolate the children have eaten it but still in the huff Rhonda

25th October, 2009 Hello, Very efficient service! My chair was delivered on Friday morning. I cannot believe how quick it all was, I only ordered it on Tuesday evening! Many thanks, I am sure my daughter will love it - it is a birthday present. Best wishes, Kate

23rd October, 2009 Dear Chris, Thank you, my chair arrived yesterday and looks lovely in my flat. Also thank you for the bar of yummy chocolate, I enjoyed it whilst rocking in my chair. Thanks again for your helpful and efficient service. Kind regards Michele

23rd October, 2009 Thanks so much for your help with this. Excellent customer service! Jo

7th October, 2009 Dear Chris I just wanted to say how pleased we are with your service, the chair arrived yesterday in perfect condition and the chocolate was a nice surprise! We would definitely use your site again. Kind Regards Justine

1st October, 2009 Dear Utility Design Team The items arrived safely and on time, thank you very much. The careful wrapping of the items was much appreciated given the items scratch rather easily and it was a lovely surprise to discover the Divine chocolate surprise. My experience with your Company has indeed been a very positive one! Kind regards AB

18th September, 2009 Hi Richard, it is not often in today's society that you can say that you have received maximum customer service from a company so I would like to take this oppurtunity to thank Utility Design for doing just that and more. When we received your email on Monday (the day after we ordered our chairs) to read that they were being delivered the next day I must admit my husband and I thought it was too good to be true. Refreshingly we were proved wrong, as promised our chairs arrived yesterday without a hitch and we are very pleased with them. We will definitely buy from Utility Design again with out any hesitation. Thanks again. T & A C

17th September, 2009 The stool arrived yesterday morning - just hours after I ordered it on line - fantastic service - and thanks for the chocolate too! regards Julia L.

12th September, 2009 Thank you very much for all the emails and updates regarding my order - an excellent service and much appreciated. The chairs arrived safely yesterday and thanks for the chocolate! Charlotte

10th September, 2009 I am delighted with the delivery of the Vernon Panton chair. I only ordered one as I wasn't sure what the colour was going to look like; and it is perfect. Thank-you, Beatrice

9th September, 2009 Great service! Very well packaged parcels, good prices, fast delivery. Pat your backs! Thank you. Rob

28th August, 2009 Clock received and on the wall - it's truly wonderful. Thank you for your professional service... and complimentary bar of chocolate! Best wishes, Nick

17th August, 2009 Hi Richard, Just to confirm that they arrived safely and I'm very pleased with them, Many thanks for excellent service (and the chocolate!). I'll be browsing in your shop soon again. Best wishes, Brigitte

15th August, 2009 Hi Chris I received my kettle on Tuesday morning. Lovely item, beautifully packaged. And thank you for the surprise chocolate bar, it was yummy! Will keep checking out your website for goodies I can treat myself to. Again many thanks. Kindest regards Chrissie

12th August, 2009 Hi Chris, Just wanted to let you know that my lamp arrived safe and sound just after 12:00 noon today. It looks fab. Can’t wait to put it up. Thanks so much for the quick, easy and efficient service. VERY much appreciated. Cheers, Beth K.

5th August, 2009 Dear Chris My Eames Hang It All arrived today and I just wanted to say thank you very much for the fabulous service provided by yourself and your colleagues at Utility Design. This was my first purchase from yourselves and I'm sure there will be more in the future. Once again thank you all very much. Kind regards Lucy

30th July, 2009 Hi Chris, Received my pen yesterday and I'm absolutely loving it. A special thank you for the chocolate bar which I did not expect at all. Many thanks, Nicole - A very happy custom

28th July, 2009 Hi to all at Utility. Watch arrived safe and sound today, as promised. Thanks for the choc bar, nice touch that underlines a first class customer service. Many thanks, I.Smith

27th July, 2009 Dear team, Just a quick note to let you know how much I appreciated your services. My item arrived as described, with a very fast delivery (faster than in London!) and with a bonus chocolate bar. My husband ate it all but I believe it seemed to be very good. I will again use your shop in the future. Regards Christine H

23rdJuly, 2009 Hi, I received the keyring today. Many thanks for the prompt and friendly service. Kind Regards John S

17th July, 2009 The chair arrived today and is just great. Thanks for the chocolate also, I'll definitely be back Carmel

16th July, 2009 Hello Chris, Just wanted to say the chair has arrived safe and sound and looks lovely! Thanks so much for everything and I'm sure I'll be in contact again for any future shopping requirements! All the best Susie

21st June, 2009 Hello Richard Just to let you know my piece arrived today and its absolutely stunning! Thank you again and I will look forward to buying again soon! Kind Regards Kaye

18th June, 2003 Hi Richard, The sofa has arrived in good order, and we think it is beautiful! Thank you for the possibility to order from you, as well as for the good communication (and the chocolate!). Kind regards, Katinka

16th June, 2009 Hi, Just to say my lights were received in good order yesterday. I'd also like to thank you for a good, efficient and personable service; and the chocolate was a nice touch. Thanks, Craig

4th June, 2009 Many thanks for my order which arrived in record time , beautifully packed and absolutely perfect! The chocolate was an added bonus - really appreciated! Jane

21st May, 2009 Hi CUSTOMER FEEDBACK I have just received an order from you and would just like to say that I have been very pleased with the service you have provided. There were good communications, good prices, the delivery arrived the next day, well packaged, in perfect condition and no issues whatsoever. A few other places could learn from your example! Thanks for showing some rarely seen efficiency! Kind Regards KC

15th May, 2009 Can I say I've been really impressed with the service I've had from you with this purchase - and I don't squeeze out praise readily! I used to like your store when I lived in da Pool so it's good to discover you have a quality service online. Keep it up and keep the Bold St flag flying! David

8th May, 2008 Wow ! It arrived today.I'm really impressed by the speedy delivery. Many thanks LB

6th May 2009 Hi Chris - It arrived today....it's great! Really pleased....thanks again for excellent service and quality product. FM

21st April, 2009 I don’t want to jump the gun here (as it hasn’t yet been delivered) but I’d like to say what an excellent internet shop you operate. Website design is good and fulfillment even better (product in stock, payment easy, delivery quick). If only others were as good. I will shop with you again. All the best, Kate

15th April, 2009 Hello The storage units arrived today and they're great. We're very impressed with your customer service and would definitely use you again. Thanks also for the chocolate - a very nice touch! Regards Melanie

14th April, 2008 Hi there. Just wanted to say thanks for the service received when ordering the Componibili units. They arrived safely and when you said they would. I wouldn't hesitate to use your company again. A very efficient and effective service. Regards Ann P.S. thanks for the chocolate too!!!!!

2nd April, 2009 Dear Chris I just wanted to let you know that my order arrived safely yesterday and I am thrilled. There may be a choice of retailers out there but very few will rival your genuine customer service and efficiency. I will definitely be shopping with you in the future. Many Thanks S.Phillips

31st March, 2009 Chris Many thanks, the chair arrived as scheduled on Saturday morning. I've been very impressed with the service from Utility. Please pass on my gratitude to your colleagues as everyone has been incredibly helpful. Regards KP

24th March, 2009 Good morning Chris and good morning to www.utilitydesign.com team. I just received my order. The vases are marvellous. Your on line shop is the best on line shop i have ever shopped. Warm people, fast access and rapid replies. I think you are professionals. Keep on like this. I do not know what else to say (since i am eating my divine milk chocolate) Thanks, thanks, thanks ....a very pleased costumer..... With my best regards George, Greece.

19th March, 2009 Thanks for the watch guys, very happy with it and the service (and choccy bar) from your company. Will be doing business with your company again. Danny

12th March, 2009 Thank you for such a nice email! It is your attention to these kinds of details that influenced my decision to purchase from you. Best wishes, Roxane

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