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Free on most stock item orders over £60.00 which are placed before 2pm. UK Mainland only. These will be shipped via our courier partner DPD for boxes smaller than 80cm x 60cm x 100cm or – for larger items - TNT. We will advise you which courier has been used when we email you the tracking number. Please note exclusions apply on large bulky, some special order and sale items or where a special delivery service is required.
We offer Free click and collect for gift items to our Liverpool One, King's Cross and Bold Street Gift stores and all items to our Bold Street furniture store. We are unable to offer click and collect on furniture, lighting and large and bulky items to any of our gift stores due to storage restrictions. If you are unsure if click and collect is possible on the items you require please contact us.
Don’t worry. We always suggest customers arrange to have parcels delivered to a place where they know they will be available to sign for them such as a place of work (we may ask for additional identification in this instance). We will notify you of the tracking number and supply DPD (where used) with your mobile phone number (if supplied) and email address so you know when your order is coming. If you can’t be available you can contact DPD (or TNT for large items) by phone or via their website, quoting your tracking number. You then have a few options:
No - with DPD, on the morning of your delivery you will get a text message from your delivery driver advising you what time to expect a delivery. They aim to give you a one hour window so you can plan your day accordingly. You will notice in the example text message above, it gives a time of 10.59 - 11.59 and tells you the name of the driver delivering the products.
The delivery driver will post a note through your door with instructions. Alternatively please contact DPD (or TNT if used) via their website or by the phone number supplied to re-arrange delivery!
Any other questions? Please call +44 151 708 4192 to speak to one of our friendly and dedicated team members.
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Utility Retail Ltd 2017 | Tel : 01517084192
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